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Front Office Executive
Sahaj Hospital —Indore, Madhya Pradesh
- ₹15,000 - ₹25,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Customer service
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Front Office Executive

Sahaj Hospital
Indore, Madhya Pradesh

Quick apply

Job details

Full-time
₹15,000 - ₹25,000 a month
4 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service
English
Bachelor's degree
Computer skills
Communication skills

Full job description

Job Title: Front Office Executive – Sahaj Hospital

Department: Front Office

Job Summary

The Front Office Executive is responsible for managing front office operations and ensuring smooth patient flow across OPD and IPD services. The role involves patient registration, appointment coordination, admission and discharge support, billing coordination, and maintaining a high standard of patient experience while representing the hospital professionally.

Key Responsibilities

1. Patient Handling & Coordination

Greet and assist patients and visitors in a courteous and professional manner.
Handle patient registration for OPD and IPD services.
Guide patients regarding hospital departments, doctors, and procedures.
Maintain proper queue management and patient flow.

2. OPD Management

Schedule and confirm doctor appointments.
Coordinate with consultants and clinical departments.
Maintain OPD records and daily appointment logs.
Handle walk-in patients and emergency coordination.

3. IPD Admission & Discharge

Process patient admissions and bed allocation coordination.
Prepare admission documentation and consent forms.
Coordinate discharge procedures with billing and nursing departments.
Ensure smooth patient transfer between departments.

4. Billing & Documentation Support

Coordinate with billing team for estimates, payments, and receipts.
Verify patient documents, insurance details, and identification records.
Maintain accurate patient data in Hospital Management System (HMS).

5. Communication & Patient Experience

Address patient queries and resolve concerns politely.
Maintain confidentiality of patient information.
Ensure professional communication via phone, email, and in person.

6. Administrative Duties

Maintain front desk registers and reports.
Handle incoming calls and internal coordination.
Ensure cleanliness and organization of reception area.

Required Skills & Competencies

Excellent communication and interpersonal skills.
Strong coordination and multitasking ability.
Knowledge of hospital OPD/IPD workflow.
Basic computer proficiency and HMS software knowledge.
Customer service orientation and problem-solving skills.

Qualification & Experience

Graduate in any discipline (Healthcare/Hospital Administration preferred).
1–3 years experience in hospital front office or healthcare coordination.
Experience handling OPD/IPD processes preferred.

Working Conditions

Rotational shifts including weekends and holidays (as per hospital policy).

Key Performance Indicators (KPIs)

Patient satisfaction score.
Accuracy of registration and documentation.
Appointment and admission coordination efficiency.
Patient waiting time management.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience:

Hospital: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person

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Front Office Executive

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