Tamil Nadu Program manager Jobs – 121 Open Jobs Today

Administrator - Program & Project Management
HCLTech —Chennai, Tamil Nadu
- PMP
- Microsoft Office
- Analysis skills
Senior Administrator - Program & Project Management
HCLTech —Chennai, Tamil Nadu
- PMP
- Project management
Senior Administrator - Process/ Program Audits, Quality
HCLTech —Madurai, Tamil Nadu
Program Manager
HCLTech —Chennai, Tamil Nadu
9d
QA Program Lead - Capital Markets
Novature Tech —Chennai, Tamil Nadu
- DevOps
- Scripting
Program Manager- Risk Control Unit
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Banking
Quick apply
SAP Application Program Management
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Computer Science
- ERP systems
- Project management
Quick apply
Leader - Program Management
Altimetrik Corp —Chennai, Tamil Nadu
Program Management Intmd Analyst - C11
Citi —Chennai, Tamil Nadu
- Communication skills
12d
Program Lead - Accelerate Chennai Ecosystem
Wadhwani Foundation —Chennai, Tamil Nadu
- Master's degree
- MBA
- Communication skills
Quick apply
AM / Lead- Outreach Programs
Avtar —Tiruchchirappalli, Tamil Nadu
- Email
Assistant Manager- Video Customer Identification Programme
HSBC Global Services Limited —Chennai, Tamil Nadu
- Full-time
- AI
- Communication skills
4d
Manager/ AM- Outreach Programs
Avtar —Chennai, Tamil Nadu
- Email
Track Manager - Program & Project Management
HCLTech —Chennai, Tamil Nadu
- PMP
- Analysis skills
- Project management
4h

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Administrator - Program & Project Management

HCLTech -
Chennai, Tamil Nadu

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Job details

Qualifications

ITIL Certification
PMP
Procurement
Microsoft Office
Analysis skills
Project management
Supply chain management
Root cause analysis
Communication skills

Full job description

Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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Refine Your Search

program manager jobs in tamil nadu

Administrator - Program & Project Management

Senior Administrator - Program & Project Management

Senior Administrator - Process/ Program Audits, Quality

Program Manager

QA Program Lead - Capital Markets

Program Manager- Risk Control Unit

SAP Application Program Management

Leader - Program Management

Program Management Intmd Analyst - C11

Program Lead - Accelerate Chennai Ecosystem

AM / Lead- Outreach Programs

Assistant Manager- Video Customer Identification Programme

Manager/ AM- Outreach Programs

Track Manager - Program & Project Management

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I want to receive the latest job alerts for program manager in tamil nadu

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