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ASME - JAIIB CAIIB
Testbook —Noida, Uttar Pradesh
- Full-time
Analyst (Support & Operations)
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ASME - JAIIB CAIIB

Testbook -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

JAIIB
CAIIB

Full job description

About Testbook:
The fastest rising startup in the EdTech space, Testbook is focused on Engineering and
Government Job Exams, with an eye on expanding into UPSC, PSC, and international
exams. With a registered user base of over 3.2 Crore students, more than 450 Crore
questions solved, and a top-rated Android App, Testbook is poised to revolutionize the EdTech
industry.
Testbook is the perfect incubator for talent – you come, you learn, you conquer. You will train
under the best mentors, gain hands-on industry exposure, and become an expert in your field.
The IIT pedigree of the co-founders has attracted some of the brightest minds in the country,
growing the team to 500+ employees along with hundreds of interns and freelancers. Now is
the best time to join the force.

About the Role:
We are looking for a Customer Success Intern to support our learners by resolving queries,
ensuring smooth onboarding, and driving user satisfaction. This role provides exposure to
customer success operations in EdTech, including query handling, onboarding support, data
management, and process optimization.

Key Responsibilities

User Query Management: Handle and resolve user queries related to super coaching,

exam syllabus, live classes, and study materials across multiple platforms (Intercom
chats, onboarding calls, etc.).

Customer Success: Ensure high CSAT (Customer Satisfaction) by providing accurate

and timely resolutions.

Onboarding Support: Assist new users with onboarding, ensuring they fully understand

and benefit from their purchased super coaching.

Timely Resolution: Maintain and improve TAT (Turnaround Time) for queries and first

response rate.

Data Management & Reporting: Track and maintain user interactions in Google

Sheets; prepare reports to identify trends and improvements.

Quality Monitoring: Support in maintaining content quality, monitor feedback, and

contribute to performance reports for process optimization.

Apply Now

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ASME - JAIIB CAIIB

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