Bengaluru Karnataka Developer escalation engineer Jobs – 148 Open Jobs Today

IT Infra & Security Head
Gray Matter —Bengaluru, Karnataka
- Azure
- Computer Science
- PMP
Senior Engineering Manager - Code
Harness.io —Bengaluru, Karnataka
- Computer Science
- B.Sc
- DevOps
DEVOPS SRE
Wipro Limited —Bengaluru, Karnataka
- DevOps
Director, Engineering - Forward Deployed Engineering
DigitalOcean —Bengaluru, Karnataka
- Master's degree
- Travel
- AI
Quick apply
Sr./Lead Software Engineer - Salesforce
Rootstock Software —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Salesforce
- ERP systems
- System design
- Paid time off
- Flexible schedule
Quick apply
Senior Software Engineer
Halliburton —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Computer Science
Asset & Wealth Management Operations - WM Ops Transformation - Vice President - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- System design
- Master's degree
- Presentation skills
- Health insurance
Senior Technical Business Analyst - Intelligent Automation, RPA & AI
NTT Ltd —Bengaluru, Karnataka
- Azure
- Computer Science
- DevOps
Site Reliability Developer 3, Oracle Health
Oracle —Bengaluru, Karnataka
- Full-time
- Computer science
- Oracle
- Computer Science
Staff Software Engineer
6sense —Bengaluru, Karnataka
- Email
- DevOps
- Java
- Databases
- Health insurance
- Paid time off
Quick apply
Lead DevOps (CI/CD Platform Engineering)
McKesson —Bengaluru, Karnataka
- Azure
- Management
- DevOps
- Health insurance
- Paid time off
1d
Senior Manager, Engineering
Insight Software —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- B.Sc
SAP ABAP Product Support Specialist
SAP Fioneer —Bengaluru, Karnataka
- Full-time
- Remote
- Communication skills
- Banking
Quick apply
Senior QA Engineer (Banking and Financial Applications)3 + YEARS
IMPACTO DIGIFIN TECHNOLOGIES PVT LTD —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- DevOps
Quick apply
Senior Technical Lead
HCLTech —Bengaluru, Karnataka
- Azure
- System design
- AWS
1d
Principal Offer Optimization Delivery
Sabre —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
ServiceNow SecOps VR - Senior Consultant
Deloitte —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- JavaScript
Senior Technical Program Manager
Equinix —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- PMP
3d
Manager, Software Engineering
Barracuda Networks Inc. —Bengaluru, Karnataka
- Azure
- Management
- AWS
Quick apply
Lead Support Engineer – D365 Finance & Operations
Zones —Bengaluru, Karnataka
- Full-time
- Azure
- DevOps
- ERP systems
- Health insurance
- Life insurance
Quick apply

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IT Infra & Security Head

Gray Matter -
Bengaluru, Karnataka

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Job details

Qualifications

BCS
Power BI
Programme management
Azure
Computer Science
PMP
IT service management
Tableau
SQL
AWS
Project management
Bachelor's degree
Data analytics
Agile
Leadership
Communication skills

Full job description

Experience: 12-20 years
Location: Bangalore, INDIA
Qualification: Bachelors

Job Overview:

The Senior Program Manager will oversee the IT Services business portfolio, ensuring smooth delivery, operational performance, customer engagement, and business growth. The role also includes leading Data Analytics initiatives, ensuring successful execution of dashboards, insights, and analytics deliverables. This position requires strong program governance, cross-functional coordination, customer management, and a solid understanding of technology-driven business operations.

Key Responsibilities:

IT Services Business Oversight:

Manage overall performance of the IT Services business line including delivery, customer experience, revenue contribution, and operational health.
Track service delivery KPIs such as turnaround time, productivity, customer feedback, and issue resolution.
Coordinate with infrastructure, cloud, support, and application teams to ensure customer commitments are met.
Oversee onboarding of new clients, service expansions, and new service rollouts.
Identify opportunities for process improvement, automation, and cost optimization.

Program Management:

Build and manage program plans, timelines, communication structures, and dependency tracking.
Ensure visibility through structured status reports, dashboards, and leadership updates.
Manage risks, issues, and cross-functional alignment.
Lead internal and external review meetings with stakeholders.

Data Analytics Project Management:

Lead analytics initiatives including dashboards, reports, data migrations, and insight-driven projects.
Work closely with data engineers, analysts, and business users to define requirements and deliver measurable outcomes.
Ensure structured execution including scope definition, milestones, testing, UAT, and rollout.
Support data accuracy, usability, and adoption of analytics solutions.

Customer & Stakeholder Engagement:

Act as the primary contact for customers and business units for the IT Services portfolio and analytics programs.
Translate business requirements into delivery plans while managing expectations effectively.
Handle escalations, clarify priorities, and maintain strong, trust-based relationships.

Business & Financial Management:

Monitor budgets, forecasts, and cost versus revenue metrics for the IT Services portfolio.
Collaborate with leadership on pricing strategies, proposals, renewals, and service expansion opportunities.
Prepare business reviews and performance insights for executive leadership.

Team & Vendor Coordination:

Work with cross-functional teams including developers, analysts, infrastructure engineers, support teams, and data teams.
Manage external vendors or partners involved in IT services or analytics delivery.
Ensure clarity of deliverables and alignment with overall program goals.

Required Qualifications:

Bachelor’s degree in Computer Science, IT, Data, Engineering, or related field.
12–20 years of experience managing IT Services business operations or technology delivery functions.
Minimum 3 years of experience managing Data Analytics or BI projects.
Strong program management and customer-facing experience.
Good understanding of analytics tools such as Power BI, Tableau, SQL, or equivalent platforms.
Excellent communication and cross-functional leadership skills.

Preferred Qualifications:

PMP, Agile, or other program management certifications (optional).
Experience managing multi-country delivery teams.
Experience with cloud environments (Azure or AWS) from a delivery perspective.

Key Competencies:

Customer-centric approach.
Strong business and delivery ownership.
Excellent planning and execution discipline.
Analytical mindset with data-driven decision-making capability.
Ability to manage ambiguity and multi-team environments.
Strong communication and stakeholder management skills.

Apply Now

Refine Your Search

developer escalation engineer jobs in bengaluru karnataka

IT Infra & Security Head

Senior Engineering Manager - Code

DEVOPS SRE

Director, Engineering - Forward Deployed Engineering

Sr./Lead Software Engineer - Salesforce

Senior Software Engineer

Asset & Wealth Management Operations - WM Ops Transformation - Vice President - Bengaluru

Senior Technical Business Analyst - Intelligent Automation, RPA & AI

Site Reliability Developer 3, Oracle Health

Staff Software Engineer

Lead DevOps (CI/CD Platform Engineering)

Senior Manager, Engineering

SAP ABAP Product Support Specialist

Senior QA Engineer (Banking and Financial Applications)3 + YEARS

Senior Technical Lead

Principal Offer Optimization Delivery

ServiceNow SecOps VR - Senior Consultant

Senior Technical Program Manager

Manager, Software Engineering

Lead Support Engineer – D365 Finance & Operations

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