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Quick apply
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Senior Decoration Account Manager | CanStitch (US Accounts)

Milltex blanks Inc
Remote

Quick apply

Job details

Full-time
15 hours ago

Qualifications

Merchandising
English
Digitization

Full job description

Role Overview

The Senior Decoration Account Manager owns US customer relationships and decoration technical direction for the CanStitch program end-to-end at Milltex CanStitch decorates fleece exclusively: hoodies, crewneck sweatshirts, quarter-zips and full-zips. This role translates customer artwork into executable decoration specifications for fleece substrates, selects the correct technique and garment pairing, and shepherds each order through strike-off, sample approval, and production within SLA. It is equal parts technical expert and account manager: fluent in embroidery and applique on heavyweight fleece, and confident on Zoom with US brand owners, streetwear designers, college bookstores, and corporate merchandise buyers. The role also supports the CanStitch Custom program at roughly one-fifth capacity.

Key Responsibilities

Customer Engagement

Own US accounts end-to-end: brand owners, streetwear designers, college bookstores, and corporate merch buyers
Run Zoom and phone calls during US business hours; lead artwork conversations with confidence and clarity
Maintain customer communications through the CanStitch live status portal
Cultivate repeat customers, the primary driver of program revenue growth
Set and manage customer expectations on timelines, MOQ, and technique feasibility

Decoration Technique Consultation (fleece-specific)

Select the correct technique among the eight CanStitch methods for each artwork on fleece: direct embroidery, twill/felt applique variants, chenille, camo jersey applique, and screen-print add-ons
Estimate stitch count on sight (within 15%) and flag designs that will pucker, sink into the nap, or fail at scale on 8 oz+ fleece
Judge substrate compatibility across Milltex fleece styles (hoodie, crewneck, quarter-zip, full-zip, youth), including density limits, underlay/knockdown needs, and placement constraints around hoods, zippers and pockets
Push back diplomatically on impractical artwork and propose executable alternatives
Make screen-print vs. embroidery and combination decisions per order

Production Translation

Write a one-page decoration spec per order for the digitizer and factory
Provide HD strike-off direction and review HD strike-offs against intent
Escalate to physical strike-off when HD is insufficient
Run the sample approval workflow with the customer and the factory

SLA Ownership

Own the 7-business-day strike-off SLA and on-time rate
Maintain visibility on the 25-day production milestone for every order
Hand off to Logistics for the transit guarantee (60 days ocean / 30 days air door-to-Buffalo)

What we're looking for

2+ years of apparel decoration / embroidery merchandising experience, with demonstrable hands-on work decorating fleece (hoodies, sweatshirts, quarter-zips). This is a hard requirement: candidates whose experience is limited to wovens, caps, polos or flat knits will not be considered
Hands-on familiarity with major decoration techniques on fleece: chenille, twill/felt applique variants, camo jersey applique, direct embroidery, screen-print add-ons
Understands fleece-specific production realities: nap and loft behavior, knockdown stitching, puckering on dense fills, hooping vs. panel decoration
Ability to estimate stitch count within 15% on sight
Fluent business English, spoken and written
Experience handling US/EU brand customers directly
Comfortable on Zoom/phone during US business hours
Working knowledge of Wilcom, Pulse, or Tajima digitizing software

Working Hours: 9 AM to 5 PM EST

Application Question(s):

Do you have apparel decoration and embroidery merchandising experience?
Have you worked on decoration techniques like fleece, chenille, twill?
Do you have direct embriodery, screen prints add on experience too?
Do you have experience with Wilcom, Pulse, or Tajima digitizing software?

Work Location: Remote

Quick apply

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