India Entry level customer service representative Jobs – 129 Open Jobs Today

Customer Order Management Supervisor
Cummins Inc. —Pune, Maharashtra
- Management
- Analysis skills
- Continuous improvement
1d
Customer Service
Agilent Technologies (International) —Manesar, Gurugram, Haryana
- Full-time
- Travel
- No travel
- Tax experience
6d
Procure to Pay Operations Analyst
Accenture —Jaipur, Rajasthan
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Engineer- Associate Manufacturing (Global) IND
First Solar —Tamil Nadu
- Full-time
- Doctoral degree
- Data analysis skills
- No experience needed
3d
Senior KYC Analyst
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
14d
Sales Representative II - Soft Tissue Impant (Mumbai)
Medtronic —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Bachelor's degree
Field Operations Executive - Thoraipakkam (Chennai)
Rentokil Initial —Thoraipakkam, Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
Quick apply
Principal Hardware Engineer
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Analysis skills
Sales Representative II - Cardiac Rhythm Management - Hyderabad
Medtronic —Hyderabad District, Telangana
- Full-time
- 12th Pass
- Bachelor's degree
Sales Representative - Orthopedic Trauma Business & SS (AP, TS & KA)
Medtronic —Hyderabad District, Telangana
- Full-time
- 12th Pass
- Bachelor's degree
Assistant Dialysis Technician
Fresenius Medical Care —Faridabad, Haryana
- Full-time
- Vital signs
- Customer service
- 12th Pass
Sales Representative II- Soft Tissue Implant
Medtronic —Gurugram, Haryana
- Full-time
- 12th Pass
- Bachelor's degree
Sales Representative II - Endo Mechanical Intelligent Devices
Medtronic —Ahmedabad, Gujarat
- Full-time
- 12th Pass
- Bachelor's degree
Field Service Engineer
ABB India Limited —Mumbai, Maharashtra
- Online application
- English
- Machine learning
- In-person
Quick apply
1d
Field Operations Executive - Noida
Rentokil —India
- Full-time
- Google Suite
- B.Sc
- Bachelor's degree
Field Operations Executive - Goa Panjim
Rentokil —India
- Full-time
- Google Suite
- B.Sc
- Bachelor's degree
CSA (Customer Service Associate)
Early jobs ai —HSR Layout, Bengaluru, Karnataka
- ₹18,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
17h
Senior Customer Service Representative
Cencora —Mumbai, Maharashtra
- Full-time
- Customer service
- English
- 12th Pass
7h
Customer Service Admin
Agilent Technologies (International) —Manesar, Gurugram, Haryana
- Full-time
- Travel
- No travel
- Communication skills
2d
Customer Service Admin
Agilent Technologies (International) —Manesar, Gurugram, Haryana
- Full-time
- Travel
- No travel
2d

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Customer Order Management Supervisor

Cummins Inc. -
Pune, Maharashtra

Apply Now

Job details

1 day ago

Qualifications

Management
Order management system
Supply chain
Analysis skills
Continuous improvement
Business Administration
Leadership
Communication skills

Full job description

The Customer Order Management Supervisor is responsible for leading a team of Customer Order Management Representatives/Specialists for assigned customer accounts or regions, ensuring operational efficiency and exceptional customer service. This role oversees the end-to-end customer order lifecycle, ensuring timely and accurate order fulfillment while serving as a key escalation point for customer and internal stakeholder issues. The position drives process excellence, continuous improvement, and cross-functional collaboration to meet customer and business objectives.

Key Responsibilities

Lead, direct, coach, and develop a team of Customer Order Management Representatives/Specialists to ensure effective resource utilization, achievement of service targets, and high team performance.
Plan, prioritize, and schedule team activities and resources to maintain continuity of service and meet customer commitments.
Oversee the complete order lifecycle, including order entry, modifications, scheduling, invoicing, shipping coordination, and documentation.
Ensure customer order management teams consistently deliver exceptional customer support with professionalism, empathy, and responsiveness in all interactions.
Act as the primary escalation point for complex customer and internal inquiries related to product availability, pricing, delivery schedules, and order status.
Monitor order management activities to identify issues, bottlenecks, and risks; implement corrective actions to improve team performance and service quality.
Collaborate with cross-functional teams including production, planning, sales, logistics, and supply chain to ensure seamless order execution and fulfillment.
Investigate recurring customer issues, analyze root causes, and lead problem-resolution initiatives with internal stakeholders and external customers.
Develop and maintain problem-solving guidelines, checklists, and standard operating procedures to support efficient handling of recurring inquiries.
Own and manage departmental metrics, reporting, and performance analysis; conduct regular reviews to monitor KPIs and alignment with business goals.
Drive continuous improvement initiatives to enhance process efficiency, service quality, and overall operational effectiveness.
Coordinate proactive customer communications regarding order status, delays, changes, and resolutions.
Build strong stakeholder relationships by ensuring transparent communication, alignment, and trust across customers, leadership, and internal teams.
Manage and resolve conflicts within the team and across stakeholders to maintain smooth business operations.
Participate in local and global projects supporting customer experience and operational excellence initiatives.

Skills

Strong leadership and people management skills with the ability to coach and develop high-performing teams.
Excellent customer service and stakeholder management capabilities.
Strong analytical and problem-solving skills with the ability to manage complex situations.
Effective communication and interpersonal skills across all organizational levels.
Strong conflict resolution and decision-making capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of order management systems, supply chain processes, and logistics operations.
Proficiency in performance reporting, KPI tracking, and data analysis.
Continuous improvement mindset with experience in process optimization.

Competencies

Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders.
Builds Effective Teams – Builds strong teams that leverage diverse skills and perspectives.
Collaborates – Builds partnerships and works collaboratively to achieve shared objectives.
Develops Talent – Develops team members to support career growth and organizational success.
Directs Work – Provides direction, delegates responsibilities, and removes barriers.
Ensures Accountability – Holds self and others accountable to commitments.
Manages Complexity – Effectively solves problems involving high-volume and complex information.
Plans and Aligns – Prioritizes work to meet commitments aligned with organizational goals.
Self-Development – Actively seeks opportunities for continuous learning and growth.
Values Differences – Recognizes and values diverse perspectives and cultures.

Experience

Intermediate level experience required.
3–5 years of relevant professional experience preferred.
Experience in customer order management, customer-facing operations, supply chain, logistics, or international trade preferred.
Previous experience leading teams in Order Management or related operational functions preferred.
Experience managing escalations, stakeholder communication, and process improvement initiatives is highly desirable.

Qualifications

College, university, or equivalent degree required.
Degree in Supply Chain, Business Administration, Operations, Logistics, or related field preferred.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2432143

Relocation Package No

100% On-Site No

Apply Now

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