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Lead / Sr. AWS Connect Developer with Salesforce Service Cloud
EPAM Systems, Inc. —Coimbatore, Tamil Nadu
- Salesforce
- Java
- Master's degree
- Health insurance
- Paid time off
5d

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Lead / Sr. AWS Connect Developer with Salesforce Service Cloud

EPAM Systems, Inc. -
Coimbatore, Tamil Nadu

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Job details

5 days ago

Benefits

Health insurance
Paid time off

Qualifications

Law
XML
Enterprise Software
Salesforce
Java
Master's degree
SOAP
AWS
JavaScript
SDKs
REST
Scripting
APIs
S3
JSON
DynamoDB
AI
Python

Full job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an experienced Lead / Sr. AWS Connect Developer with Salesforce Service Cloud Voice experience to design and build GenAI solutions using Amazon Bedrock and similar platforms. In this role, you will develop AI-powered applications, integrate GenAI models with enterprise systems and ensure secure, responsible AI architectures aligned with regulatory standards.

Responsibilities

Design and build GenAI solutions using Amazon Bedrock or similar GenAI platforms, including integration with foundation models such as Anthropic Claude and Titan
Perform prompt engineering and optimization
Architect RAG (Retrieval Augmented Generation) solutions
Develop AI-powered applications such as chatbots, copilots, knowledge assistants and document processing solutions
Evaluate and fine-tune LLM-based use cases for business scenarios
Integrate GenAI models with enterprise applications and APIs
Implement secure AI architectures aligned with enterprise and regulatory standards
Ensure data privacy, model governance and responsible AI practices
Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud and other systems using APIs, SDKs and AWS services
Develop custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity
Configure and maintain AWS services such as Lambda, API Gateway, S3, SQS, SNS and DynamoDB to support integration workflows
Monitor integration performance, troubleshoot issues and implement optimizations to improve system reliability and efficiency
Collaborate with cross-functional teams including data engineers, software developers, business analysts and system administrators to define integration requirements and design scalable solutions

Requirements

5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV) and Verint
Background in integration projects involving Cerner, Marketing Cloud and AWS services
Hands-on expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda and API Gateway
Proficiency in programming languages such as Python, JavaScript or Java for scripting and developing integration solutions
Skills in API design principles, RESTful APIs and SOAP APIs
Familiarity with data formats such as JSON and XML

We offer

Opportunity to work on technical challenges that may impact across geographies
Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
Opportunity to share your ideas on international platforms
Sponsored Tech Talks & Hackathons
Unlimited access to LinkedIn learning solutions
Possibility to relocate to any EPAM office for short and long-term projects
Focused individual development
Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

Apply Now

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Lead / Sr. AWS Connect Developer with Salesforce Service Cloud

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