Chennai Tamil Nadu Email chat support Jobs – 124 Open Jobs Today

Analyst - English, Latin, Windows
HCLTech —Chennai, Tamil Nadu
- Microsoft Outlook
- Customer service
- English
3d
Senior Administrator - English, Spanish, Windows
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Rotational shift
- Spanish
- Software troubleshooting
- English
5d
Tally Technical Support ( Chennai )
YENNES Infotec —Chennai, Tamil Nadu
- Full-time
- CRM software
- Software troubleshooting
- ERP systems
Cross Technology Managed Services Engineer ( MS - SQL DBA L1)
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- SQL
- Bachelor's degree
12d
Cross Technology Managed Services Engineer ( MS - SQL DBA L1)
NTT DATA —Chennai, Tamil Nadu
- Full-time
- SQL
- Bachelor's degree
12d
Technical Solution Specialist
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹1 a year
- Full-time
- Scripting
- APIs
- Communication skills

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Senior Administrator - English, Spanish, Windows
HCLTech —Sholinganallur, Chennai, Tamil Nadu
Adhere to voice, accent, and technical quality standards. Adhere to voice, accent, and technical quality standards.
5d
System Administrator (macOS)
SATHYA Technosoft India Private Limited —Vadapalani, Chennai, Tamil Nadu
Experience with MDM solutions (Jamf, Microsoft Intune, or similar). Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics &…
₹20,000 - ₹25,000 a month
Quick apply
3d

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Analyst - English, Latin, Windows

HCLTech -
Chennai, Tamil Nadu

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Job details

3 days ago

Qualifications

Jira
ITIL Certification
Microsoft Outlook
BMC Remedy
Customer service
LAN
English
Windows
Microsoft Office
DHCP
Bachelor's degree
ITIL
DNS
ServiceNow
Problem management
Communication skills
Active Directory
VPN

Full job description

Chennai, Tamil Nadu
Job Summary

The Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring timely resolution of IT issues and delivering excellent customer service. The role acts as the single point of contact (SPOC) for incident logging, request fulfillment, and issue escalation

Key Responsibilities

Serve as the first point of contact for IT-related incidents and service requests via phone, email, chat, or ticketing tools. Log, categorize, prioritize, and track incidents in the ITSM tool (e.g., ServiceNow). Diagnose and resolve common hardware, software, network, and access-related issues. Provide remote troubleshooting and end-user support for desktops, laptops, printers, mobile devices, and business applications. Escalate unresolved issues to appropriate support teams while ensuring SLA adherence. Monitor ticket queues and provide timely status updates to users. Create and maintain knowledge base articles and support documentation. Follow ITIL-based incident, request, and problem management processes. Ensure high customer satisfaction through effective communication and service delivery.

Skill Requirements

Knowledge of Windows OS, Microsoft Office 365, Outlook, Active Directory, and VPN support. Basic understanding of networking concepts (LAN/WAN, DNS, DHCP). Experience with ITSM tools such as ServiceNow, Remedy, or Jira. Strong troubleshooting, communication, and customer service skills. Ability to work in a fast-paced, shift-based support environment.

Other Requirements

Graduate in Computer Science, IT, or related field. ITIL Foundation certification preferred. Experience in enterprise service desk operations.

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email chat support jobs in chennai tamil nadu

Analyst - English, Latin, Windows

Senior Administrator - English, Spanish, Windows

Tally Technical Support ( Chennai )

Cross Technology Managed Services Engineer ( MS - SQL DBA L1)

Cross Technology Managed Services Engineer ( MS - SQL DBA L1)

Technical Solution Specialist

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