Daryaganj Delhi Delhi Lead energy specialist Jobs – 97 Open Jobs Today

Customer Support Executive (CSE)
Whinta —Rohini, Delhi, Delhi
- ₹15,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
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Senior Engineer - Structural
WSP —Noida, Uttar Pradesh
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Customer Support Executive (CSE)

Whinta
Rohini, Delhi, Delhi

Quick apply

Job details

Full-time
₹15,000 a month

Qualifications

Pricing
English
Master's degree
Bachelor's degree
Hindi
Communication skills

Full job description

Role Overview

At Whinta, we value our customers above everything else. We are looking for a highly empathetic, resilient, and communication-driven Customer Retention & Support Specialist to lead our customer win-back initiatives.

In this role, you won't just be handling standard support tickets; you will be the bridge between Whinta and clients who have recently left us. Your mission is to understand their pain points, offer personalized solutions or incentives, and give them a compelling reason to give Whinta another chance.

Key Responsibilities1. High-Volume Customer Outreach

Conduct proactive outbound calling, reaching out to approximately 100 churned or inactive customers per day.
Re-engage former clients with warmth, professionalism, and a genuine desire to understand their past experiences.

2. Deep Listening & Root-Cause Analysis

Act as an active listener to understand exactly why the client chose to leave Whinta.
Diagnose core issues, whether they stem from product friction, customer service gaps, or pricing.
Leverage deep product knowledge to explain features, correct misunderstandings, and show how Whinta can better serve their specific needs moving forward.

3. Win-Back & Retention Strategy

Pitch customized solutions, tailored workarounds, or targeted discounts/incentives to win back the client’s trust.
Secure commitments from clients to give Whinta "one more chance."

4. Data Logging & Comprehensive Reporting

Maintain a detailed, daily report tracking every interaction.
Document key metrics for every customer call, including:
Specific reasons for departure.
Core issues/complaints raised.
Resolution status (Resolved / In Progress / Unresolved).
Incentives or discounts offered/utilized.

Required Skills & Qualifications

Exceptional Communication: Flawless verbal and written communication skills with the ability to navigate difficult or frustrated conversations with ease.
Radical Empathy: A naturally patient, empathetic disposition. You must genuinely care about solving problems and making things right for the client.
Resilience & Grit: The energy and persistence required to maintain a high volume of outbound calls (100+/day) while keeping a positive attitude.
Strong Product Acumen: The ability to quickly master Whinta’s product suite to effectively answer questions and counter objections.
Analytical Reporting: Comfortable using Excel, Google Sheets, or CRM tools to log clean, actionable data and generate daily feedback reports for management.

What We Offer

Opportunity to directly impact Whinta’s growth and customer loyalty strategy.
A collaborative, fast-paced environment where your insights directly shape product and process improvements.
Competitive compensation and performance-driven incentives.

Pay: ₹15,000.00 per month

Application Question(s):

Do you have effective communication and an empathetic nature?

Education:

Bachelor's (Preferred)

Language:

English (Preferred)

Work Location: In person

Quick apply

Refine Your Search

lead energy specialist jobs in daryaganj delhi delhi

Customer Support Executive (CSE)

Engineer-Electrical

Associate - Public Health

Principal Engineer - ICT

Senior BIM Engineer - Geo Environmental Engineering

Senior Engineer - Structural

Consultant - Visualization

Sales specialist

Senior Engineer - Civil & Structures

CAD Technician- S&I

Senior Engineer– Civil & Structural

Senior Architect

Senior Engineer - Structures

Senior Marketing Manager (Remote)

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