Tolichowki Hyderabad Telangana Customer service representative Jobs – 116 Open Jobs Today

Customer Service Executive
Satus Smart Solutions Private Limited —Hyderabad, Telangana
- From ₹23,000 a month
- Full-time
- English
- Bachelor's degree
- Smartphone
Quick apply
1d
Customer Support Associate - L2
Careers at Tide —Hyderabad, Telangana
- Google Suite
- Customer service
- English
- Health insurance
Quick apply
2d
Financial Services Digital Customer Experience Strategy Leader - India
Capgemini —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
Customer Service - Sales - Housing - DM - Sales - Hyderabad - Kukatpally Mandal - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Support Representative
Shreem Talent Bridge —Hyderabad, Telangana
- ₹10,000 - ₹16,000 a month
- Full-time
- English
- In-person
Quick apply
13d
Customer Service - Sales - Housing - EM - Sales - Nagole - Vasantha Arcade - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Service - Sales - Housing - DM - Hyderabad - Auto Plaza - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Success Associate
IOT Research Labs —Hyderabad, Telangana
- Full-time
- Project management
- Communication skills
- Marketing
Customer Service - Digital Sales - Housing - Product - Hyderabad - Auto Plaza - CRE
Tata Capital —Hyderabad, Telangana
- Master's degree
- Bachelor's degree
- Communication skills
Associate Customer Advocate
DigitalOcean —Hyderabad, Telangana
- Linux
Quick apply
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Associate - Customer Care - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply

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Senior Customer Care Executive (Tamil/Kannada)
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Minimum graduation with *5-10 years of experience in customer care in sales process*. Meet target oriented and customer service team sales targets and call…
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Customer Service Executive
Satus Smart Solutions Private Limited —Hyderabad, Telangana
When a kirana owner or a distributor has a question or a problem — an order, a scheme, a delivery, an app issue — you're the person who picks up, understands it…
From ₹23,000 a month
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Customer Service Executive

Satus Smart Solutions Private Limited
Hyderabad, Telangana

Quick apply

Job details

Full-time
From ₹23,000 a month
1 day ago

Qualifications

Telugu
Call center experience
English
Bachelor's degree
Customer support
Hindi
Communication skills

Full job description

Customer Service Representative

Retailer & Distributor Support | Post-Onboarding | Voice + Chat

Role: Customer Service Representative (CSR) — Retailer & Distributor Support Type: Full-time Experience: 0–3 years. Freshers with strong communication welcome; prior customer-support / tele-calling / field-support experience is a plus Languages: Telugu + Hindi/Hinglish required; English for internal coordination Reports to: Sales Manager

About the Company

We power a buyer app on an ONDC-backed B2B commerce platform that lets kirana (neighbourhood) stores place orders to all the distributors in their area from a single app, instead of waiting for salesmen or travelling to wholesalers.

The platform is live with thousands of retailers and dozens of brands onboarded, and is expanding to additional cities. As we onboard thousands more shopkeepers and distributors, they need fast, patient, reliable support — and that's where you come in.

The Role, in One Line

You keep retailers and distributors happy after they join.

When a kirana owner or a distributor has a question or a problem — an order, a scheme, a delivery, an app issue — you're the person who picks up, understands it in their own language, solves it or gets it solved, and closes the loop quickly.

Who You'll Support

Kirana Retailers (Customers)

How to place an order, minimum order value (MOV) and beat-day rules
Order status, delivery timing and "order not delivered" issues
Scheme, pricing and offer questions
App help — login, catalogue, payments
Complaints about wrong / short / damaged items

Distributors

Accepting, processing and fulfilling retailer orders on the app
Delivery and service-level follow-ups
Scheme / margin / billing clarifications
App and account issues
Escalations that need coordination with internal teams

What You'll Do

Handle inbound and outbound queries via calls, WhatsApp and chat — patiently and in the customer's own language.
Provide post-onboarding support to shopkeepers and distributors after they're onboarded — helping them place their first orders, understand MOV and beat-day rules, and get comfortable with the app.
Resolve order, delivery, scheme, pricing, billing and app issues — solving what you can directly and escalating the rest to the right internal team.
Coordinate between retailer and distributor when an order isn't fulfilled on time — follow up with the distributor and internal teams so the retailer isn't left waiting (standard is to resolve retailer issues within 12 hours).
Log every interaction accurately in the CRM / ticketing system — status, resolution and follow-ups — so nothing falls through the cracks.
Escalate genuine or repeat issues to the operations, tech or distributor-management teams with clear notes so they're resolved fast.
Proactively guide retailers and distributors about updates, schemes and best practices, turning support conversations into stickier, more active users.
Share ground-level feedback (common complaints, recurring app problems, delivery gaps) back to the team so root causes get fixed, not just tickets.

Key Result Areas (KRAs)

Resolve retailer and distributor issues within the agreed timeline (12-hour standard for retailer issues).
Maintain high first-contact resolution and low repeat-complaint rates.
Keep customer satisfaction (CSAT) high across both retailers and distributors.
Ensure every interaction is logged accurately and followed up to closure.
Drive post-onboarding activation — help newly onboarded stores actually start ordering.

Who We're Looking For

The most important thing is that you're a clear, patient communicator who can win the trust of a kirana owner or distributor who may not be very tech-savvy.

Education: Any graduate (or final-year). Degree/college tier is not a barrier — communication and attitude matter most.
Language: Fluent in Telugu and Hindi/Hinglish, able to explain things simply in everyday shopkeeper language — no jargon. English for internal coordination.
Temperament: Patient, warm and calm under pressure — you can handle a frustrated shopkeeper without losing your cool.
Tech comfort: Comfortable using a smartphone, apps, WhatsApp and basic computer/CRM tools; able to learn systems quickly.
Ownership: You take ownership of a problem until it's actually solved — you don't just pass it on and forget.
Organised: Clear note-taking, accurate logging and reliable follow-through.

Nice to Have (Not Required)

Prior experience in customer support, call centre, tele-sales, or field support — ideally in FMCG, retail, fintech or B2B apps.
Familiarity with kirana / general trade, distributors, or ONDC.

What You'll Get

A front-row seat in a fast-growing, government-backed (ONDC) commerce platform scaling across India.
Training on the product, processes and support tools.
Direct impact — your work decides whether thousands of shopkeepers stay and grow with the platform.

Growth paths into team-lead, quality, operations or key-account roles for strong performers.

Pay: From ₹23,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in tolichowki hyderabad telangana

Customer Service Executive

Customer Support Associate - L2

Financial Services Digital Customer Experience Strategy Leader - India

Customer Service - Sales - Housing - DM - Sales - Hyderabad - Kukatpally Mandal - CRE

Customer Support Representative

Customer Service - Sales - Housing - EM - Sales - Nagole - Vasantha Arcade - CRE

Customer Service - Sales - Housing - DM - Hyderabad - Auto Plaza - CRE

Customer Success Associate

Customer Service - Digital Sales - Housing - Product - Hyderabad - Auto Plaza - CRE

Associate Customer Advocate

Associate - Customer Care - Non - Voice 5A

Associate - Customer Care - Voice 5A

Process Associate- Customer Care

Sr. Associate - Customer Care - Voice 5B

Specialist - Customer Care - Voice 4A

Specialist - Customer Care - Voice 4B

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