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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
CLARAVINE | METADATA | TAXONOMY | AGILE PRODUCT DELIVERY
We are seeking a technically strong Lead Business Analyst to support our Claravine product team in a fully Agile environment. This role will serve as the primary BA and a close partner to the Product Owner, combining business analysis, Claravine administration, technical documentation, and product delivery support.
Key Responsibilities
- Partner with the Product Owner on product discovery, prioritization, backlog refinement, sprint planning, sprint reviews, and release delivery.
- Elicit, analyze, and document business and technical requirements; create epics, user stories, acceptance criteria, process flows, data mappings, and decision records.
- Administer and support Claravine capabilities related to metadata, taxonomies, naming conventions, templates, fields, lists, validation rules, datasets, permissions, and workflows.
- Understand the end-to-end architecture, including Claravine integrations, APIs, upstream and downstream systems, and data flows; translate effectively between business and technical teams.
- Ensure each initiative has clear business value, an accountable business owner, agreed scope and priority, measurable success criteria, and stakeholder approval.
- Maintain strong Jira hygiene, including ticket quality, ownership, status, dependencies, risks, sprint and release data, and end-to-end traceability.
- Maintain current functional, technical, and operational documentation in Confluence; coordinate UAT, business sign-off, release readiness, and stakeholder communications.
Required Experience
- Mandatory: Proven, hands-on production experience with the Claravine or similar platforms; general metadata experience or platform familiarity alone is not sufficient.
- Strong or proven expertise or experience in metadata management, taxonomy design, data standards, naming conventions, validation rules, and data governance.
- Senior-level Business Analyst experience within Agile product teams, with advanced working knowledge of Jira and Confluence.
- Strong technical background in system architecture, APIs, integrations, data models, data mapping, and end-to-end data flows.
- Strong product and business-value mindset, with the ability to challenge unclear requests and secure alignment with business partners.
- Excellent stakeholder management, facilitation, communication, documentation, organization, and attention to detail.
- Experience in MarTech, AdTech, digital analytics, or campaign metadata is preferred.
Mandatory Vendor Screening
Candidates must provide specific examples of Claravine or relevant platform configurations or solutions they personally designed, administered, or supported, such as templates, fields, lists, taxonomies, validation rules, workflows, datasets, permissions, or integrations.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
