Faridabad Haryana Senior technology operations analyst Jobs – 115 Open Jobs Today

Senior Administrator - ServiceNow, IT Service Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Communication skills
- Negotiation
5d
Sr. Specialist - F&A - FP&A 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
13d
Sr. Specialist - F&A - AP 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Management
- English
Quick apply
HRO(Payroll Operations)-PD
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Sr. Associate - F&A - I2C 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Manager- Credit Control, Insurance/Reinsurance
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
EPBCS Consultant
Huron Eurasia India Private Limited —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Oracle
- Writing skills
Quick apply
14d
Assistant Manager- Credit Control, Insurance/Reinsurance
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Payment Research Operations Analyst
Barclays —Noida, Uttar Pradesh
- Night shift
- English
- Administrative experience
- Banking
2h

Other jobs to consider

Find your next job by exploring related positions.

Director/ Senior Director - Operations
Alvarez & Marsal —Gurugram, Haryana
Project Delivery/execution: Working with senior client professionals to design solutions applicable to client's problem statement and manage the delivery of…
Senior Project Manager RTSM - Operations
Signant Health —Noida, Uttar Pradesh
Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds…

I want to receive the latest job alerts for senior technology operations analyst in faridabad haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technology operations analyst jobs near faridabad haryana

Research Analyst jobs in Noida, Uttar Pradesh

Credit Controller jobs in Chandigarh, Chandigarh

Credit Controller jobs in Mumbai, Maharashtra

Financial Controller jobs in Bengaluru, Karnataka

Credit Controller jobs in Hyderabad, Telangana

Credit Controller jobs in Karnataka

Senior Civil Engineer jobs in Pune, Maharashtra

Senior Manager jobs in Chennai, Tamil Nadu

Retail Sales Associate jobs in Delhi, Delhi

Customer Service Executive jobs in Mumbai, Maharashtra

It Service Manager jobs in Remote

It Technology Fresher jobs in Kolkata, West Bengal

It Service Manager jobs in Hyderabad, Telangana

It Service Manager jobs in Chennai, Tamil Nadu

Social Media Manager jobs in Hyderabad, Telangana

Senior Hr Manager jobs in Bengaluru, Karnataka

It Service Manager jobs in Kochi, Kerala

Documentation Specialist jobs in Kochi, Kerala

Internship, Fmcg Sales, Fmcg Marketing jobs in Pune, Maharashtra

Senior Associate Engineer jobs in Bandra West, Mumbai, Maharashtra

Senior Administrator - ServiceNow, IT Service Management

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

Apply Now

Job details

5 days ago

Qualifications

Incident management
Relationship management
ServiceNow
Communication skills
Negotiation

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

MiM Consultant

Key Responsibilities

1. Adhere To Quality Standards And Regulatory RequireCRITICAL INCIDENT MANAGER Key Responsibilities: Must understand the overall setup of IT Services and roles played by various Service Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory outcome for the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains. Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment. Understanding of foundational IT technical issues and relationships Sensitivity and urgency in dealing with line of business outages. Ability to influence and lead technical conversations with various infrastructure support groups. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills ments While Executing Servicenow Functional Consulting Tasks, Ensuring Compliance With Company Policies.
2. Provide Support For Complex Incidents By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Within The Servicenow Platform.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Itil And Itsm Frameworks.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
5. Enhance Customer Experience And Csat By Focusing On First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

Major Incident Management

Other Requirements

ITIL Experienced

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

senior technology operations analyst jobs in faridabad haryana

Senior Administrator - ServiceNow, IT Service Management

Sr. Specialist - F&A - FP&A 4D

Sr. Specialist - F&A - AP 4C

HRO(Payroll Operations)-PD

Sr. Associate - F&A - I2C 5B

Manager- Credit Control, Insurance/Reinsurance

EPBCS Consultant

Assistant Manager- Credit Control, Insurance/Reinsurance

Payment Research Operations Analyst

Other jobs to consider

I want to receive the latest job alerts for senior technology operations analyst in faridabad haryana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected