Up Servicenow technical Jobs – 226 Open Jobs Today

Lead Assistant Manager - IT Technical Support
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- Full-time
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- Bachelor's degree
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Quick apply
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Lead Assistant Manager - IT Technical Support

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
5 hours ago

Qualifications

Jira
BCS
Computer Science
Technical support
Analysis skills
Bachelor's degree
IT support
ServiceNow
Cybersecurity
Leadership
Communication skills
Employee evaluation
Active Directory
Information Technology

Full job description

Job Description: The Lead Assistant Manager will play a crucial role in our IT department, leading a team of Tier 2 Infrastructure Support Engineers. This role involves providing advanced technical support, collaborating with cross-functional teams, and driving process improvements to enhance our global IT services. The ideal candidate will have strong leadership skills, extensive technical expertise, and a customer-centric approach to ensure a seamless and efficient support experience for our global workforce.

Responsibilities: Lead and manage a team of Tier 2 Infrastructure Support Engineers, providing guidance, mentorship, and performance evaluation.
Oversee the resolution of complex, escalated incidents, ensuring timely and accurate support for end-users.
Collaborate with cross-functional IT teams, including Infrastructure, Security, and Applications, to coordinate resolution efforts and maintain effective communication.
Drive process improvements and automation initiatives to enhance operational efficiency and reduce manual tasks.
Ensure compliance with IT security policies, operational standards, and service-level agreements (SLAs) across the team.
Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of continuous learning and improvement.
Stay updated with the latest industry trends, technologies, and best practices in IT support and infrastructure management.
Participate in problem management activities, identifying recurring issues, and contributing to root cause analysis and resolution.
Support user onboarding, offboarding, and technology deployment initiatives, ensuring a smooth and secure transition for end-users.
Represent the team in cross-functional projects and initiatives, collaborating with stakeholders to align IT support with business objectives.

Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
5-7 years of experience in IT Service Desk, End User Computing, or Infrastructure Support roles, with at least 2 years in a leadership position.
Proven track record of leading and managing high-performing IT support teams, demonstrating strong leadership and communication skills.
Extensive experience in troubleshooting and resolving complex technical issues across various endpoint technologies, Microsoft 365, and Google Workspace.
Working knowledge of Active Directory, user identity management, and Mobile Device Management (MDM) platforms.
Familiarity with endpoint security tools, cybersecurity operational processes, and remote support methodologies.
Experience with enterprise ITSM platforms, such as ServiceNow or Jira Service Management, and remote support tools.
Strong analytical and problem-solving abilities, with a customer-centric approach to IT support.
Ability to work independently, manage multiple priorities, and adapt to a fast-paced, global enterprise environment.
Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders.

Apply Now

Refine Your Search

servicenow technical jobs in up

Lead Assistant Manager - IT Technical Support

Tech Lead - Enterprise Application ServiceNow N 4C

Senior Group Technical Architect

Administrator - Critical Incident Management

Track Lead - ServiceNow,JavaScript

Senior Administrator - Hardware Asset Management

Track Manager - Identity And Access Management, Service-Oriented Architecture

Track Lead - Web App firewall, Cloud Security, Palo Alto Firewalls

Sr Tower Lead (Tools & Automation)

Track Manager (Tools & Automation)

Track Manager - Citrix Virtual Desktops Essentials

Tower Lead - Program & Project Management

Service Delivery Manager

Consultant

Track Lead - Cisco Contact Center

Track Manager - Juniper Network Technologies, Infoblox IPAM

Sr Consultant

SeniorAdministrator - Ansible, Terraform, GITHub

Technical Architect

SME - Solarwinds NPM, PowerShell, Python

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