Up Azure active directory Jobs – 63 Open Jobs Today

Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Access
- Azure
- Microsoft Outlook
4d
Principal Developer - Software development
WSP —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Computer Science
- SQL
Subcontractor
BirlaSoft —Noida, Uttar Pradesh
- Azure
- DevOps
- Windows
Systems Integration Senior Specialist - VDI
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Azure
- English
- Windows
Real Estate & IT Operations
aaryacloud pvt ltd —Noida, Uttar Pradesh
- ₹11,153.45 - ₹25,000.00 a month
- Part-time
- Hybrid work
- Azure
- Master's degree
- AWS
- Cell phone reimbursement
Quick apply
14d
Business Partner – SDLC
JAKSON GROUP —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Windows Tower Lead
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
- Azure
- Software troubleshooting
- Windows
Systems Integration Specialist Advisor-VDI
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Azure
- English
- Windows
3628793-Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- DevOps
Solution Architect
Persistent —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Flexible schedule
2d

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Senior Analyst - English, Arabic, Microsoft Windows

HCLTech -
Lucknow, Uttar Pradesh

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Job details

4 days ago

Qualifications

TCP
ITIL Certification
Microsoft Access
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
Arabic
English
Windows
Technical support
Microsoft Office
DHCP
Bachelor's degree
ITIL
DNS
ServiceNow
TCP/IP
Leadership
Communication skills
Active Directory
Information Technology
VPN

Full job description

Lucknow, Uttar Pradesh
Job Summary

The Senior Service Desk Agent serves as the primary point of contact for end-user IT support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. The role ensures timely resolution of incidents, adherence to SLA targets, high customer satisfaction, and continuous service improvement initiatives.
Job Description : Key Performance Indicators (KPIs)\\\\r\\\\n\\\\r\\\\nSLA Compliance\\\\r\\\\nFirst Call Resolution (FCR)\\\\r\\\\nAverage Resolution Time\\\\r\\\\nCustomer Satisfaction (CSAT)\\\\r\\\\nTicket Backlog Management\\\\r\\\\nKnowledge Base Contribution\\\\r\\\\nEscalation Reduction Rate

Key Responsibilities

Job Responsibilities : Incident & Request Management Act as the first point of contact for users via phone, email, chat, and self-service portals. Log, classify, prioritize, and resolve incidents and service requests accurately. Troubleshoot hardware, software, network, VPN, email, Office 365, and application-related issues. Monitor ticket queues to ensure SLA compliance and timely resolution. Escalate complex incidents to L2/L3 support teams while maintaining ownership until closure. Handle Major Incident communications and business escalations when required. [Employee C...1 agent JD | Word], [ Hiring: ...proactive | Viva Engage], [Incident M...escription | Word] Technical Support Support Windows operating systems, Microsoft Office applications, Active Directory, remote access tools, and collaboration platforms. Perform password resets, account unlocks, software installations, and permission management. Diagnose network connectivity, printer, and endpoint-related issues. Utilize ITSM tools such as ServiceNow for ticket management and reporting. [Service_De...quirements | Word], [ Hiring: ...proactive | Viva Engage] Team Leadership & Quality Coach and mentor junior Service Desk Agents. Conduct ticket quality reviews and provide feedback. Assist supervisors in workload balancing and queue management. Participate in knowledge-sharing sessions and team training initiatives. Support shift handovers and operational governance activities. [Incident M...escription | Word] Process Improvement Maintain and update knowledge base articles and troubleshooting guides. Identify recurring issues and recommend automation or permanent fixes. Participate in Problem Management and Root Cause Analysis activities. Drive First Call Resolution (FCR) and customer satisfaction improvements

Skill Requirements

Technical Skills Windows 10/11 Administration Microsoft 365 / Outlook Active Directory & Azure AD ServiceNow or similar ITSM tools VPN & Remote Access Support Basic Networking (TCP/IP, DNS, DHCP) Remote Support Tools Incident, Problem & Change Management awareness Soft Skills Excellent verbal and written communication Strong customer service orientation Analytical and problem-solving abilities Leadership and mentoring capability Time management and multitasking Stakeholder management and escalation handling

Other Requirements

Experience 4–7 years of experience in IT Service Desk / Technical Support. Experience handling priority incidents and business-critical users. Working knowledge of ITIL processes preferred. Qualifications Bachelor\'s degree in Computer Science, Information Technology, or relevant field. ITIL Foundation Certification preferred. ServiceNow certification is an added advantage

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Principal Developer - Software development

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Business Partner – SDLC

Windows Tower Lead

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