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Area Service Manager

Eicher -
Ambala, Haryana

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Job details

Full-time

Benefits

Health insurance

Qualifications

Mechanical engineering
Mechanical Engineering
Bachelor's degree
Marketing

Full job description

This job is available in 2 locations

See all

Category After Sales / Service Posted Date 07/22/2025 Job Id P-101010

Job Requirements

Job Purpose:

Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.

Key Responsibilities:

Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
Responsible for Increase of After Sales Service and thereby increased customer market share
Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
Identify their individual needs and provide service required to exceed expectations
Ensure customer satisfaction through quality and timeliness of work done for customers
Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
Managing all service department employees, as well as monitoring their performance
Publish customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the market
Organize service camps to increase service market share and monitor the efficacy of the service
Camps centrally with respect to delta revenues to the dealer and Royal Enfield
Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information
Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution – Onsite
Lead Product Quality Reporting including collecting Pre Delivery Inspection feedback from
distributors and warranty claim parts audit
Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
Inform the customer via communication medium like SMS, and social media of RE about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level
Intimate customers about benefits on availing services like Extended Warranty, Road Side Assistance, insurance renewal, Annual maintenance contracts of RE well in advance
Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team
Support the company on understanding current service customers' profile and expectations
Provide spare parts management support to the Channel Partners and supportive interaction with factory team.
Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipment's for new models etc.

Work Experience

Education:

Bachelor’s degree in Automobile or Mechanical Engineering

Experience:

5+ years’ experience in a similar role including
Extensive service marketing experience
Knowledge of dealer service/ parts operations
Territory and dealer management experience

Fast Track Career Growth

Outstanding launches and riding events

Riders' Leave

Leadership Development Programs

Medical Insurance and Life Cover

Career Progression via internal movements

Equal Employment Opportunity

Amazing Employee Discounts on company products

Voluntary Parental Coverage - Medical Insurance

Rewards and Recognition

Maternity & Paternity leave and benefits

Apply Now

Refine Your Search

manager – program sales + event jobs in hr

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