Req ID: 378669
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Asset Management Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities:
- Define and drive the overall Hardware Asset Management strategy aligned with organizational and client objectives.
- Act as a trusted advisor to clients and leadership on asset optimization, lifecycle governance, and cost efficiency.
- Lead and mentor a team of HAM analysts and senior resources, ensuring capability development and high performance.
- Establish governance frameworks, KPIs, and SLAs to measure and improve service delivery.
- Build and sustain strong relationships with key stakeholders to enhance customer experience and service adoption.
- Lead stakeholder discussions, business reviews, and provide insights-driven recommendations.
- Collaborate with cross-functional teams such as Procurement, Finance, IT Operations, and Vendors.
- Design, implement, and continuously improve end-to-end HAM processes across datacenter and end-user environments.
- Drive standardization and adoption of best practices across accounts/projects
- Manage the complete hardware asset lifecycle within ServiceNow HAM Pro, from procurement and receiving through deployment, refresh, return, and disposal.
- Maintain accurate asset records by performing lifecycle governance, stock reconciliation, asset normalization, and data quality reviews.
- Configure and support HAM Pro workflows, including asset transfers, audits, contract and warranty management, and lifecycle automation.
- Leverage ServiceNow Now Assist and AI-powered capabilities to improve asset data quality, automate routine tasks, generate insights, summarize asset records, and enhance operational efficiency.
- Identify and mitigate risks related to asset mismanagement, data gaps, or audit exposure.
- Identify opportunities to enhance business value through improved asset visibility and governance.
- Introduce new reports, automation frameworks, and value add process to improve HAM maturity.
Requirements:
- 10+ years of experience in a similar role
- Expertise in lifecycle management, procurement integration, asset normalization, contract and warranty management, workflow configuration, reporting, integrations, stakeholder management, and solution design.
- Able to lead HAM implementation and optimization initiatives.
- Advanced knowledge on Excel, Access, other tools to create reports and Dashboards
- Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations
- Detail oriented, customer oriented, result delivery oriented, analytic thinking
- This role follows a full-time Work From Office (WFO) model, requiring the candidate to work from the office five (5) days a week.
Preference
- Degree in a technical field
- Experience on industry leading IT Asset Management tools such as Service Now/Flexera/Remedy preferred.
- An Industry Certification such as Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management (CHAMP) will have an advantage
- Knowledge or experience with discovery tools such as SCCM/SMS/Flexera/Marimba/LANDesk/Altiris etc.
- Experience working in a managed services environment and with virtual teams
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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