JOB DESCRIPTION
Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.
We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:
Limitless Impact:
You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership:
You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:
You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.
So come join us, and #BeLimitless. Because you are.
Job Details
Job Title Voice Account Manager
Designation Assistant Manager / Manager
Job Code
Function Enterprise
Sub-Function
Location
Level/Grade Assistant Manager / Manager
Position Description
The purpose of this role is to grow Voice sales, revenue and reduce churn from the assigned accounts. The role holder is also expected to organize and run customer engagement programs and drive new products penetration to ensure CMS and RMS growth in the assigned accounts.
Organizational Relationship
Reporting To
Total number of employees supervised by you DIRECTLY or INDIRECTLY
Managerial Individual Contributors
Directly – –
Indirectly – –
Key Responsibilities & Accountabilities
Sales Management
Deliver Post-paid – COCP & COIP Net additions and Fixed Line Installation Targets per AOP target through channel productivity enhancement & creating new infrastructure.
Increase footprints of the roadshow and drive plan upgrades.
Enhance CMS continuously through robust engagement.
Monitor sales performance in terms of customer numbers, revenue, ARPU, net ARPU, net Margin level, 0-6 months churn in different accounts and making strategic interventions for sustainable growth.
Scrutinize competition plans & collect insights for market intelligence.
Monitor competition’s customer offerings and planning sales interventions for different class of clients.
2. People Management
Review and monitor performance of team members on an ongoing basis and provide requisite developmental support/ inputs.
Develop the team and update their knowledge base to cater to the organizational need.
Recommend trainings as required for team member development.
Monitor employee satisfaction through attrition and engagement scores.
Chart out a clear talent development plan and identify and groom team members for higher responsibilities.
Own and manage a strong people connects at all levels across the organization.
Knowledge, Certifications and Experience
Education Qualification MBA or an equivalent degree from at least a Tier III College, most preferably with a B. Tech / B. E. degree
Total Experience 4 – 6 years of relevant work experience
Preferred Domain: Telecom, OEM’s, cloud service providers, IT, hardware, and software companies.
Certifications required (if any) XX
Key Interactions
Internal / External Stakeholders
(Internal means – External to the department and internal to the organization; External means – External to the organization)
Internal Other Voice Account Managers and Business Managers.
External
Skills and Competencies
Technical Competencies
Network Understanding
Commercial Acumen
Relationship Building
Post-paid / Fixed Line Product Knowledge
MS Office Suite
Interpersonal Skills
Leadership and Behavioural Competencies
Customer Obsession
Collaboration & Influence
Ownership Mindset
Learning Agility
Navigating Change
Execution Excellence
