IT Support & Asset Engineer, Managed IT
Company: Justo Global (justoglobal.com) / The Ark Enterprise (thearkenterprise.com)
Location: Coimbatore, Tamil Nadu. On-site
Type: Full-time
Experience: 3 to 5 years in IT support, hardware, or asset management
Shift: Willingness to work US-overlap hours for client-facing L2 support
Notice: Immediate joiners preferred; candidates on up to 30 days' notice welcome
About the Role
Justo Global runs its own systems and supports a growing team working with global, largely US-based clients. We're hiring an IT Support & Asset Engineer to own the physical and operational side of our IT: keeping our hardware healthy, our inventory accurate, and our people equipped to do their jobs.
This is a hands-on, single-owner role with two sides. On-site in Coimbatore, your primary focus is hardware repair and IT asset management, keeping every device, peripheral, and license tracked and in good shape across its lifecycle. Alongside that, you'll deliver L2 technical support to our US-based clients, remotely troubleshooting their Windows and Linux systems and resolving issues escalated from first-level support. Because those clients are in the US, this part of the role involves working US-overlap hours and communicating directly with client end users, so strong spoken English and a professional, customer-facing manner matter.
What You'll Do
Primary focus: Hardware & Inventory
- Own IT asset and inventory management end to end: track every device, peripheral, and software license from procurement through deployment to retirement.
- Maintain an accurate, audit-ready asset register; run periodic stock checks and reconcile discrepancies.
- Perform hardware diagnostics and repair: break/fix, component-level replacement (RAM, drives, boards, peripherals), and preventive maintenance.
- Coordinate warranty claims, vendor repairs, and RMA processes; manage relationships with hardware vendors and service providers.
- Manage procurement coordination: identify needs, research products, raise requirements, and liaise with finance and vendors on purchases.
- Set up, image, and configure workstations and peripherals for new joiners; handle IT equipment onboarding and offboarding.
- Properly retire, wipe, and dispose of outdated equipment in line with policy.
Secondary: L2 Support for US Clients
- Provide remote L2 support to US-based clients: diagnose and resolve advanced software, OS, and system issues escalated from L1.
- Troubleshoot Windows and Linux systems remotely, including installs, configuration, updates, patching, user accounts, and access.
- Work directly with client end users over calls, chat, and remote-access tools; explain issues and resolutions clearly and professionally.
- Handle tickets in line with client SLAs, prioritizing by urgency and impact, and keep clients updated through to resolution.
- Log, track, and document all incidents and resolutions in the ticketing system; maintain SOPs and knowledge-base articles.
- Escalate complex issues to L3, vendors, or senior teams, and own them through to closure.
- Work US-overlap hours to stay aligned with client time zones.
Must-Have Skills
Hardware (core)
- Strong hands-on hardware diagnostics and repair: laptops, desktops, peripherals, and component-level break/fix.
- Confident coordinating warranty claims, RMAs, and vendor repairs.
Inventory & Asset Management (core)
- Proven, hands-on experience with IT asset and inventory management: tracking hardware, peripherals, and software licenses through their full lifecycle.
- Well-organized and detail-oriented, with the discipline to keep an asset register accurate and audit-ready.
- Experience coordinating procurement and vendor relationships.
L2 Support & Systems
- 3 to 5 years in IT support, hardware, or asset management.
- Solid L2 troubleshooting across hardware, software, and operating systems.
- Working proficiency with both Windows and Linux desktop environments.
- Experience with remote-support tools and resolving issues without physical access to the machine.
- Comfort working within a ticketing system (ServiceNow, Jira, Freshservice, or similar) and documenting thoroughly.
Client-Facing (US Support)
- Strong spoken and written English; able to communicate clearly with US-based client end users.
- Professional, patient, customer-facing manner, and composure on live calls during critical issues.
- Willingness to work US-overlap hours.
- Understanding of SLAs and ticket prioritization is a plus.
Ways of Working
- Reliable, organized, and able to prioritize and work with minimal supervision.
- Service-minded and proactive about following issues through to resolution.
Good-to-Have
- Familiarity with asset management tools
- Basic server and infrastructure administration: Active Directory, Windows Server, Linux servers, backups, and patching.
- Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and basic troubleshooting.
- Microsoft 365 / Google Workspace administration.
- Certifications such as CompTIA A+, Network+, Microsoft, or RHCSA / Linux+.
You'll Thrive Here If
- You take pride in a clean, accurate inventory and well-maintained hardware.
- You're methodical and detail-oriented, and you like being the person who keeps everything tracked and working.
- You're hands-on and enjoy diagnosing and repairing hardware yourself.
- You communicate clearly and stay calm and helpful under pressure, including on live calls with clients.
- You're comfortable working with US-based clients and adjusting to US-overlap hours.
- You take end-to-end ownership and follow issues through to resolution.
Pay: ₹100,000.00 - ₹150,000.00 per month
Benefits:
- Health insurance
- Leave encashment
Work Location: In person
