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Sr Executive - IT Technical Support

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
6 hours ago

Qualifications

Jira
BCS
TCP
Operating systems
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
Windows
Technical support
DHCP
Bachelor's degree
DNS
SharePoint
ServiceNow
TCP/IP
Desktop administration
Communication skills
Active Directory
Help desk
Information Technology
VPN

Full job description

Job Description: As a Tier 1 Infrastructure Support Analyst, you will be the first point of contact for end-user technical support, offering assistance and resolving common IT issues. This role is crucial in maintaining the smooth operation of our global IT infrastructure and ensuring a positive user experience. You will work closely with our IT Operations team to provide timely and effective support, following established processes and procedures.

Responsibilities: Serve as the primary IT support contact, handling support requests through the service desk.
Log, categorize, and prioritize incidents and service requests, updating them in the ITSM platform.
Provide Level 1 technical support for hardware, software, and standard enterprise applications.
Troubleshoot Windows desktop and laptop issues, utilizing documented procedures and knowledge articles.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Perform password resets, account unlocks, and basic user administration using Active Directory.
Assist users with VPN connectivity and remote access issues.
Troubleshoot basic networking and connectivity problems, ensuring optimal network performance.
Support printers, peripherals, and standard workplace technology, ensuring their proper functioning.
Install approved software, perform workstation configurations, and maintain accurate documentation.

Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
2-4 years of experience in an IT Service Desk, Help Desk, or End User Support role, with a focus on ticket-based support.
Working knowledge of IT Service Management (ITSM) tools, such as ServiceNow, Jira Service Management, or similar platforms.
Basic administration and troubleshooting skills for Windows 10/11 operating systems.
Familiarity with Microsoft 365 applications and their support requirements.
Experience with Active Directory user account administration and password management.
Understanding of VPN and remote connectivity, ensuring secure and efficient access for users.
Foundational networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi protocols.
Ability to use remote support tools effectively, facilitating efficient troubleshooting and support.
Strong customer service orientation, with excellent verbal and written communication skills.

Apply Now

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it support executive (application support) jobs in up

Sr Executive - IT Technical Support

Solution Architect

Delivery Leader - Technology Delivery Management

Sr. Developer - Application Development Microsoft P 4B

Sr. Analyst - BI, Reporting and Data Visualization 4B

Tech Lead - Application Development JAVA S 4C

Sr. Developer - Automation N

Sr Executive - Power Platform Developer

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