Mh Call quality analyst Jobs – 150 Open Jobs Today

Administrator - Program & Project Management
HCLTech —Pune, Maharashtra
- PMP
- Microsoft Office
- Analysis skills
Associate - Business Development & Sales
BILTRAXCONSTRUCTION —Navi Mumbai, Maharashtra
- Civil engineering
- Sales
- Research
Quick apply
Team Member – Social Media (THN)
Aditya Birla Group —Maharashtra
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quality cum Trainer: Manager
FashionTV India —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
Senior Test Engineer- DMS- Insurance
QualityKiosk Technologies —Thane District, Maharashtra
Director
FutureBridge —Navi Mumbai, Maharashtra
- Research
- Microsoft Office
- Master's degree

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Call QA Manager
R.V SOLUTION —Satara District, Maharashtra
About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer…
₹5,00,000 - ₹10,00,000 a year
Quick apply
3d
Project Manager PMO
Northern Trust Corp. —Pune, Maharashtra
Drive compliance with project management methodologies and quality standards. Partner with IT Capital Governance to validate business cases and track benefit…
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Administrator - Program & Project Management

HCLTech -
Pune, Maharashtra

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Job details

Qualifications

ITIL Certification
PMP
Procurement
Microsoft Office
Analysis skills
Project management
Supply chain management
Root cause analysis
Communication skills

Full job description

Pune, Maharashtra
Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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call quality analyst jobs in mh

Administrator - Program & Project Management

Associate - Business Development & Sales

Team Member – Social Media (THN)

Quality cum Trainer: Manager

Senior Test Engineer- DMS- Insurance

Director

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