Ts Desktop support technician Jobs – 111 Open Jobs Today

Support Technical Leader
Redwood Software Inc. —Hyderabad, Telangana
- Email
- English
- Databases
- APIs
Engineer – Technical Support (Broadcast)
Qube Cinema —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Computer networking
TELE CALLING EXECUTIVE [HELPDESK]
Bachpan Bachao Andolan —Hyderabad, Telangana
- Up to ₹25,000 a month
- Online application
- Microsoft Powerpoint
- Bachelor's degree
- Computer skills
Windows system Administrator
GENIUS INFOTECH —Hyderabad, Telangana
- Windows
Sr. Systems Administrator
Zeta Global —Hyderabad, Telangana
- Microsoft Word
- Microsoft Outlook
- Windows
Technical Support Representative
Nova Module —Hyderabad, Telangana
- Analysis skills
- Bachelor's degree
- Travel
Mainframe MQ System Administrator
Kyndryl —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Bachelor's degree
- Banking
2d
Salesforce System Administrator
Process360 —Hyderabad, Telangana
- Salesforce
- Financial services
- Analytics
PE-CX-Multi Channel Helpdesk
Cognizant —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
Principal System Administrator ( Salesforce Service Cloud)
Model N —Hyderabad, Telangana
- Full-time
- Salesforce
- System design
- AI
CUSTOMER SERVICE/HELP DESK
UnyKloud —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Software troubleshooting
- Communication skills
Pelican Services Technical Support
Pelican Services —Hyderabad, Telangana
Help Desk
Vupadhi Techno Services —Gachibowli, Hyderabad, Telangana
- Management
- Microsoft Office
- Master's degree
System Administrator
VisaPro —Hyderabad, Telangana
- Windows
- Communication skills
Sr. Software Engineer - Citrix Systems Administrator
MULTIVAC Sepp Haggenmüller SE & Co. KG —Hyderabad, Telangana
- Hybrid work
- Azure
- Computer Science
- Engineering
- Health insurance
Learning Management System Administrator
Workato —Hyderabad, Telangana
- AI
- Teaching experience
- HTML
- Flexible schedule
Quick apply
RCM Systems Administrator
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Google Suite
- Microsoft Excel
- Paid holidays
- Paid sick time
Quick apply

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Support Technical Leader

Redwood Software Inc.
Hyderabad, Telangana

Apply Now

Job details

Qualifications

English
Databases
APIs
Application support

Full job description

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives.

Operational Excellence

Oversee daily ticket queues and ensure SLA compliance.
Monitor long-running or stalled tickets and take corrective action.
Handle a defined number of tickets weekly to maintain technical proficiency.
Unblock high-priority or complex cases to maintain workflow continuity.

Advanced Technical Issue Management

Independently resolve complex issues using established troubleshooting principles.
Lead resolution of escalated or high-impact cases requiring deeper expertise.
Collaborate with Engineering and Product on bugs, fixes, and process alignment.
Drive root cause analysis (RCA) and advocate for long-term product fixes.
Ensure escalations to Engineering are clear, complete, and actionable.

Customer Handling & Escalation

Act as a leadership escalation point for complex or sensitive customer situations.
Join customer calls when needed to clarify technical direction and manage expectations.
Support engineers in communicating complex technical findings to customers.

People Leadership

Conduct structured 1:1s focused on performance, development, and support needs.
Coach engineers on handling complex tickets and customer communication.
Resolve interpersonal conflicts and help maintain team morale.
Lead daily stand-ups to align priorities and manage risk.

Cross-Functional Collaboration

Participate in Engineering and Product syncs, sharing insights on ticket trends.
Track development-related issues and ensure timely follow-up.
Collect and share engineer feedback on fixes, product quality, and process gaps.

Performance & Continuous Improvement

Monitor KPIs such as SLA adherence, long-running tickets, CSAT, and escalation volume.
Identify recurring issues and propose improvement actions.
Contribute to documentation and workflow updates.

YOUR EXPERIENCE

5+ years of experience in technical or application support roles.
Proven experience supporting workload automation platforms such as RMJ.
Prior experience in mentorship, technical leadership, or informal team lead roles.
Strong troubleshooting skills across OS, databases, networking, APIs, and RMJ components.
Proficiency in English (written and spoken).

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]

Apply Now

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desktop support technician jobs in ts

Support Technical Leader

Engineer – Technical Support (Broadcast)

TELE CALLING EXECUTIVE [HELPDESK]

Windows system Administrator

Sr. Systems Administrator

Technical Support Representative

Mainframe MQ System Administrator

Salesforce System Administrator

PE-CX-Multi Channel Helpdesk

Principal System Administrator ( Salesforce Service Cloud)

CUSTOMER SERVICE/HELP DESK

Pelican Services Technical Support

Help Desk

System Administrator

Sr. Software Engineer - Citrix Systems Administrator

Learning Management System Administrator

RCM Systems Administrator

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