Ts Desktop support technician Jobs – 112 Open Jobs Today

Principal System Administrator ( Salesforce Service Cloud)
Model N —Hyderabad, Telangana
- Full-time
- Salesforce
- System design
- AI
CUSTOMER SERVICE/HELP DESK
UnyKloud —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Software troubleshooting
- Communication skills
Pelican Services Technical Support
Pelican Services —Hyderabad, Telangana
Help Desk
Vupadhi Techno Services —Gachibowli, Hyderabad, Telangana
- Management
- Microsoft Office
- Master's degree
System Administrator
VisaPro —Hyderabad, Telangana
- Windows
- Communication skills
Sr. Software Engineer - Citrix Systems Administrator
MULTIVAC Sepp Haggenmüller SE & Co. KG —Hyderabad, Telangana
- Hybrid work
- Azure
- Computer Science
- Engineering
- Health insurance
Learning Management System Administrator
Workato —Hyderabad, Telangana
- AI
- Teaching experience
- HTML
- Flexible schedule
Quick apply
Trainee Technical Support Representative - Contract
Ghostpunch Games —Hyderabad, Telangana
- Rotational shift
- English
- Windows
- Communication skills
RCM Systems Administrator
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Google Suite
- Microsoft Excel
- Paid holidays
- Paid sick time
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Relationship Executive
Kirtilal Kalidas Jewelers Pvt Ltd —Hyderabad, Telangana
Analyzing the feedback of the customers and working on improving the service levels. To ensure service after sales, and also customer satisfaction.
₹3,50,000 - ₹5,00,000 a month
Quick apply
CUSTOMER SERVICE/HELP DESK
UnyKloud —Hyderabad, Telangana
Documents customer information and recurring technical issues to support product quality programs and product development.

I want to receive the latest job alerts for desktop support technician in ts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near ts

Technical Support jobs in Hyderabad, Telangana

Systems Administrator jobs in Hyderabad, Telangana

Technical Support Representative jobs in Hyderabad, Telangana

Senior Systems Administrator jobs in Hyderabad, Telangana

Systems Administrator jobs in Ahmedabad, Gujarat

Azure Administrator jobs in Mumbai, Maharashtra

Systems Administrator jobs in Kasna, Noida, Uttar Pradesh

Power Systems Engineering jobs in Chennai, Tamil Nadu

Systems Administrator jobs in Zirakpur, Punjab

Database Administrator jobs in Delhi, Delhi

Systems Administrator jobs in L. B. Nagar, Hyderabad, Telangana

Technical Support jobs in Rajouri Garden, Delhi, Delhi

Remote Technical Support jobs in Mumbai, Maharashtra

Non Technical Work From Home jobs in Remote

Technical Support jobs in Pitampura, Delhi, Delhi

Blinkit , Customer Support jobs in Chennai, Tamil Nadu

Technical Support jobs in Ranchi, Jharkhand

Technical Support jobs in Greater Noida, Uttar Pradesh

Fund Administrator jobs in Mumbai, Maharashtra

Systems Administrator jobs in Panchkula, Haryana

Principal System Administrator ( Salesforce Service Cloud)

Model N -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Data modelling
Salesforce
System architecture
Slack
System design
AI

Full job description

We are seeking a Principal System Administrator to own and evolve the systems that power a complex, engineer-led support organization.

This role is the primary owner of Salesforce Service Cloud for Support, responsible for ensuring the system accurately reflects how complex technical issues are diagnosed and resolved—not forcing workflows that oversimplify the work.

Unlike traditional admin roles focused on ticketing efficiency, this role emphasizes designing systems that support nuanced, non-linear workflows, while maintaining clarity, usability, and data integrity.

This role will partner closely with Support Operations, IT (Salesforce Sales admins), Product, and Engineering, and will play a key role in implementing AI-enabled capabilities in a thoughtful, controlled way.

This role reports to the Customer Operations leader.

Job Responsibilities

Salesforce Service Cloud Ownership

Serve as the primary administrator for the Support instance of Salesforce Service Cloud

Own configuration including:

Case lifecycle and status models

Fields, layouts, and page design

Routing and assignment logic

Automation (Flows, validation rules, etc.)

Product Additions (Organic or through M&A)

Ensure the system reflects real support workflows, not idealized or overly rigid processes

System Design & Optimization

Continuously refine system structure to improve:

Usability for support engineers

Data quality and reporting reliability

Alignment to product architecture and issue types

Balance simplicity and flexibility—avoiding unnecessary complexity while supporting nuanced workflows

Integrations & Data Architecture

Own integrations between Salesforce and:

Microsoft Fabric (data pipelines)

Gainsight (support signals into customer health)

Other tools (e.g., Slack, Jira, AI platforms)

Partner with IT and data teams to ensure data integrity, reliability, and scalability

AI & Automation Enablement

Lead implementation and configuration of AI-enabled tools (e.g., Forethought, Agentforce), including:

Case intake and triage

Knowledge generation

Workflow augmentation

Ensure AI enhances—not degrades—the quality of complex support interactions

Establish guardrails and monitoring for AI-driven workflows

Collaboration & Governance

Partner with:

Support Ops Manager (workflow and process design)

Support Ops Analysts (data structure and reporting needs)

IT Salesforce team (alignment with broader SFDC governance)

Establish best practices for change management, release cycles, and system governance

Job Qualification

6–9 years of experience as a Salesforce Administrator, with deep focus on Service Cloud

Proven experience owning a complex support or service environment, not just sales workflows

Strong hands-on experience with:

Flows, automation, and case management design

Data modeling and system architecture

Experience integrating Salesforce with external systems (data platforms, CS tools, etc.)

Familiarity with the Microsoft Fabric ecosystem and data pipelines preferred

Experience with Gainsight integrations is a plus

Exposure to AI-enabled support platforms (Forethought, Agentforce) strongly preferred

Strong judgment in balancing flexibility vs structure in system design

What Success Looks Like

A Salesforce environment that accurately reflects real support workflows

Ownership of the configuration, expansion, and ongoing optimization of AI-enabled support tools (e.g., Forethought, Agentforce), including adapting vendor-provided implementations to fit real-world support workflows.

High system adoption and usability among support engineers

Reliable, structured data that powers trusted reporting and insights

Seamless integration of support data into Customer Success (Gainsight) and analytics platforms

Thoughtful implementation of AI that improves efficiency without oversimplifying complex work

A system that is maintainable, scalable, and adaptable over time

About Model N

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

desktop support technician jobs in ts

Principal System Administrator ( Salesforce Service Cloud)

CUSTOMER SERVICE/HELP DESK

Pelican Services Technical Support

Help Desk

System Administrator

Sr. Software Engineer - Citrix Systems Administrator

Learning Management System Administrator

Trainee Technical Support Representative - Contract

RCM Systems Administrator

More jobs to discover

I want to receive the latest job alerts for desktop support technician in ts

Explore jobs in more locations

Job Responsibilities

Job Qualification

Jobseeker tools

Employer Tools

Browse

Stay Connected