About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.
About Position:
The Support Manager will lead a team of engineers to ensure reliable and secure backup and restore operations across virtual machines, operating systems, VMware environments, on-premises and cloud storage, and multiple database platforms. The role ensures adherence to automates routine operations, manages incidents and changes, and drives continuous improvement.
Role: Project Support Manager-
Location: Selangor, Malaysia
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Experience: 10+ Years
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Job Type: Full Time Employment
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Mandatory Mention 3 skills: Leading team, handling day-to-day backup/restore operations
What You'll Do:
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Lead a team of L1/L2 engineers handling day-to-day backup/restore operations
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Monitor incident queues, prioritize issues, and ensure SLA compliance.
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Oversee policy-based backups for VMs, OS, VMware, databases, and storage systems (on-prem/cloud).
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Handle escalations, perform RCA for recurring issues, and ensure timely resolution.
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Coordinate with L3 teams and vendors for escalations.
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Maintain SOPs, and ensure knowledge sharing within the team.
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Drive automation for backup jobs, reporting, and health checks using scripting tools.
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Implement ITIL best practices for incident, problem, and change management.
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Drive automation and process improvements to enhance efficiency.
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Collaborate with technical support engineers to identify process gaps and implement improvements.
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Track and report KPIs related to case resolution, customer satisfaction, and SLA adherence.
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Manage resource allocation, timelines, and risk mitigation strategies.
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Drive continuous improvement initiatives in backup operations, DR planning, and customer engagement.
Expertise You'll Bring:
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10–12 years in infrastructure/backup operations.
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Windows/Linux OS, VMware/Hyper-V, Virtualization, Networking
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Technical understanding of Windows/Linux servers, VMware/Hyper-V, and networking.
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Knowledge of any backup tools (Commvault, NetBackup, Veeam, Veritas).
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Cloud platforms (AWS, Azure, GCP).
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Databases Backup (SQL Server, Oracle, PostgreSQL, MySQL).
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ITSM Tools: ServiceNow/Jira.
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Automation: PowerShell, Bash.
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Excellent communication, documentation, and problem-solving skills.
Benefits:
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Competitive salary and benefits package
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Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
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Opportunity to work with cutting-edge technologies
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Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
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Annual health check-ups
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Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let’s unleash your full potential at Persistent - persistent.com/careers
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
