Are you a full-cycle learning professional with proven experience delivering innovative learning solutions? Are you excited by invention and innovation? Do you thrive in bringing technology solutions to third party customers to grow and evolve their businesses?
Our Just Walk Out technology Global Education team is seeking an innovative, analytical, and full cycle Sr. Learning Program Manager to define, build and implement game-changing, just-in-time learning solutions at scale. Our mission is to be Earth's most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail. We deliver world-class, scalable knowledge solutions that simplify even the most complex concepts. Our solutions provide users actionable insights at their moment of need, and boost performance to reach KPI targets.
Key job responsibilities
In partnership with your Global Education peers, you will deliver strategic, innovative, scalable knowledge solutions to support our Just Walk Out technology customers in achieving their business priorities. You will define business and end-user learning requirements, and partner with technology experts – internal and external – to deploy embedded learning capabilities to our diverse audiences.
You will collaborate with subject matter experts to design and maintain knowledge resources which enable moment of need self-service knowledge acquisition and which drive measurable performance impact. You will ensure solutions support friction-free access through all needed media (Guided workflows, AR, VR, and other digital learning) and tools (3P tools, phones, tablets, computers). You will apply program management rigor to establish and deliver solutions on time, and use high judgement to ruthlessly prioritize bandwidth.
A day in the life
You dive deep into details with subject matter experts to define end user personas and performance requirements. You develop globally scalable, repeatable knowledge and skill acquisition strategies that are easily adopted, and optimized for defect-free performance execution.
You leverage your deep and broad experience across knowledge solution modalities to meet end users where they are, integrate seamlessly with tech solutions and operational processes, and measurably enable customers to achieve targeted business impact outcomes.
You relentlessly seek out voice of customer feedback to validate real-world efficacy and continuously improve solutions. You use a combination of objective data and anecdote to continuously improve end-user experience and deliver on our customer promise.
You thrive in a fast-paced, ambiguous environment and operate with a high sense of urgency to deliver results on time and on target.
You work from the HYD11 office daily during core stakeholder and global team hours (approx. 3:30PM - 12:30AM IST).
About the team
As part of the Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
- Designing, developing and driving adoption of innovative, scalable learning programs and performance support solutions from scratch to third-party global organizations.
- Developing successful blended solutions with Articulate Storyline and 360, MadCap Flare, Adobe Creative Suite, InDesign, and Premiere Pro, Camtasia, Captivate, Go Animate/Vyond, Figma etc.
- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP
- Experience with APIs and technical integrations
- Experience solving for knowledge and performance needs in a physical retail environments.
- Designing and delivering central knowledge bases and in-app learning solutions.
- Developing solutions using the latest industry trends (AI, VR, AR).
- Use of Learning Record Store (LRS) and xAPI technologies to surface learning KPIs and visualize data for impact analysis.
- Authoring with HTML, CSS, and/or web publication tools, web architecture, usability, UX and UI Design.
- Building systems and process technical requirements specifications.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
