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Guest Service Associate - Housekeeping
MERCURE —Chennai, Tamil Nadu
- Full-time
- English
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11d

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Guest Service Associate - Housekeeping
MERCURE —Chennai, Tamil Nadu
Results and service oriented with an eye for details. Replenish guest supplies and ensure that guests requests are promptly attended to.
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Guest Service Associate - Housekeeping

MERCURE -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
11 days ago

Qualifications

English

Full job description

Company Description

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Description

Primary Responsibilities

Operation

Attend daily briefings and takes on daily assigned tasks

Understand the difference in guest levels (VIPs) and Room Categories

Clean and maintain areas of responsibility according to standards and procedures

Replenish guest supplies and ensure that guests requests are promptly attended to

Report damage or malfunction in hotel rooms/areas to Supervisor

Maintain equipment in a proper state of cleanliness

Maintain a section room report as well as a daily productivity report

Reports lost and found articles to the housekeeping office immediately

Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

Record room status in allocated section accurately

Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management

Establish and maintain effective employee working relationships

him/

Qualifications

Knowledge and Experience

Primary school education
Good oral proficiency in English language
No experience is required, training will be provided

Additional Information

Competencies

Strong leadership, interpersonal and training skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder

Quick apply

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