Job Title: BUSINESS ANALYST
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 9/1/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose
The purpose of this role is to perform initial business analysis and create basic process documents in line with defined guidelines to assist team members in understanding client requirements and supporting early-stage analysis and documentation activities.
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Area of Responsibility
Business process analysis-Perform basic data analysis and prepare simple dashboards and reports as per defined guidelines.
Market research & benchmarking-Gather basic information from predefined sources to support in identifying alternate third party products.
Documentation-"Create drafts of process notes and workflow documents by following predefined formats and templates.
Assist in updating requirement logs maintained for clients, under the guidance of senior team members."
Revenue Growth-Assist in gathering clarifications and feedback on proposed RFP/RFI solutions.
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Position: Business Analyst
Wipro Band: B2
Voice/ Non-Voice: Both Voice & Non-Voice. Ratio of 70:30 respectively
Shift: 24*7 (Flexible to work in rotational shifts and week offs)
Qualification: Graduate degree
Experience: 60-80 months
Experience Breakup: BPO Experience and min 2 years of Trust & Safety / Content Moderation experience
Essential Hiring Skills:
Proficient in English communication and writing.
Min 5 years of work experience
Min 2 years of Trust & Safety / Content Moderation experience
Strong knowledge of RCA and quality framework
Good in current affairs (major across globe)
Trainable Skills: Will be trained on the workspace product
Role Summary
The Super Quality Assurance Analyst (SQA) is integral to maintaining superior quality standards, strict process adherence, and compliance across all assigned cases and transactions. This role is strategically responsible for executing robust auditing, identifying, and analyzing defects, conducting comprehensive Root Cause Analysis (RCA), and spearheading continuous quality improvements through targeted feedback and proactive stakeholder engagement.
Job responsibilities :
I. Quality and Audit Oversight
Audit Excellence: Achieve and sustain an Audit Accuracy Rate of 99% or higher for all personal quality checks and feedback.
Volume & Coverage: Execute the required weekly audit volume to ensure comprehensive and timely coverage of all critical processes.
Defect Detection: Meet the target for identifying critical and major defects missed by primary moderators, contributing to a high Defect Detection Rate.
Trend Analysis: Proactively monitor and analyze quality performance trends, aggregating audit findings to report on systemic issues and potential process outliers.
II. Process Governance and Compliance
SOP Adherence: Ensure 100% compliance with all internal, client-specific Standard Operating Procedures (SOPs), and relevant policies.
Reporting & SLAs: Guarantee the timely submission of all quality reports, feedback, and analytical documentation, strictly adhering to defined Service Level Agreements (SLAs), such as 24 hours post-audit completion.
Root Cause Analysis (RCA): Conduct and meticulously document a minimum required volume of RCAs monthly for critical defects or process gaps, translating findings into actionable insights and implementing corrective measures to prevent recurrence.
Process Improvement: Champion re-engineering efforts and initiatives to drive operational efficiency and enhance overall quality outcomes.
III. Knowledge Management and Skill Development
Knowledge Contribution: Contribute to the organizational knowledge base by creating or systematically updating knowledge articles, FAQs, and process documents on a monthly basis.
Cross-Training: Successfully complete cross-training on a new project or process within
the stipulated timeframe to build organizational resilience. Also Identify training gaps and create and implement upskill plans.
IV. Stakeholder Collaboration
Performance Feedback: Deliver clear, timely, and constructive quality feedback to team members, directly contributing to measurable improvements in their performance scores.
Client Resolution: Efficiently manage and resolve client quality-related queries and feedback, adhering to agreed-upon SLAs and maintaining a high First-Time Resolution rate.
Internal Alignment: Cultivate effective collaboration with peers and managers, as reflected in internal performance reviews.
Cross-Functional Partnership: Partner with engineering, product management, and vendor teams to seamlessly integrate quality standards throughout the product lifecycle.
Languages: English (Read/Write/Speak)
Nationality: Indian
Job Location: Bangalore Work from office (Wipro Kodathy)
Mandatory Skills: Business Analyst/ Data Analyst(Media) .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
