Noida Uttar Pradesh Senior operations associate Jobs – 168 Open Jobs Today

Manager Business Process Solutions / RR-0376200
DXC Technology —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
2h
Analyst (Non-Voice)
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Oracle
- ERP systems
9d
Sr Technical Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Azure
- Computer Science
- Software troubleshooting
Senior Administrator - Iaas AWS, Terraform
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- AWS
- Analysis skills
- Communication skills
Senior Manager Sales
Nucleus Software —Noida, Uttar Pradesh
- CRM software
- Computer Science
- PMP
Commissioning Editor – National & International Journals
Nano Science and Technology Consortium —Noida, Uttar Pradesh
- ₹18,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Doctoral degree
Quick apply
6d
SeniorAdministrator - AWS PaaS, Terraform
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- AWS
- Communication skills
Senior Server / Guest Service Associate
INSTA RESTAURANTS PVT. LTD —East of Kailash, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply
Sales Executive -btech/mtech chemical/MBA marketing
Blessings Always Guruji Associates —Noida, Uttar Pradesh
- ₹20,000 - ₹50,000 a month
- Full-time
- Sales
- B.Sc
- ERP systems
Quick apply
Senior Bid Management Analyst
Conduent Business Services India LLP —Noida, Uttar Pradesh
- Email
Oracle HCM functional Talent+ Learning + ORC
Huron Eurasia India Private Limited —Noida, Uttar Pradesh
- Full-time
- Oracle
- Analysis skills
- Bachelor's degree
Quick apply
US Benefits ( H&W)
PrismHR —Noida, Uttar Pradesh
- Full-time
Quick apply
SeniorAdministrator - Azure DevOps, Terraform
HCLTech —Noida, Uttar Pradesh
- Azure
- Continuous improvement
Technical Architect
EXL Service —Noida, Uttar Pradesh
- Full-time
- Oracle
- Project management
- Bachelor's degree
5d
Director, CDI/ Clinical Validation Services
CorroHealth Infotech Private Limited —Noida, Uttar Pradesh
- Full-time
- Medicine
- Bachelor's degree
- Leadership
Quick apply
Delivery Lead Associate Director
Accenture —Noida, Uttar Pradesh
- Full-time
- Finance
3848629-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Audit Manager
Shyam S. Gupta & Company —Vivek Vihar, Delhi, Delhi
- ₹20,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
1d
SeniorAdministrator - AzureMSSQL DBA, Microsoft Azure
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Azure
- Software troubleshooting
- Communication skills
6d
Senior Database Developer
Rightsline Inc —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Health insurance
- Flexible schedule
Quick apply
13d

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Manager Business Process Solutions / RR-0376200

DXC Technology -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
2 hours ago

Qualifications

Microsoft Powerpoint
CRM software
Power BI
Microsoft Excel
Management
Microsoft Office
Master's degree
Analysis skills
Bachelor's degree
Customer relationship management
Relationship management
MBA
Leadership
Communication skills

Full job description

Job Description:

Key Responsibilities includes:

1. Team Leadership & Development

Lead, mentor, and manage a team comprising Process Associates and SME.
Monitor individual and team performance, offering regular coaching and support to

enhance productivity and quality.

Foster a positive, motivated, and engaged team environment.

2. Operational Management

Ensure consistent adherence to client-defined SLAs, KPIs, and contractual obligations.
Manage escalations, resolve client and customer concerns, and address overpayment issues promptly.
Conduct regular performance evaluations and monthly one-on-one sessions.
Bring hands-on experience in managing process migrations and system conversions.

3. Process Optimization

Identify gaps and opportunities for process improvement and efficiency.
Collaborate closely with quality, training, and workforce management teams to drive continuous improvement.
Support automation and digitization initiatives wherever applicable.

4. Reporting & Insights

Prepare and analyse daily, weekly, and monthly operational reports.
Share actionable insights and strategic recommendations with senior leadership and clients.
Track and report key metrics such as team performance, attrition, and attendance.

5. Client Communication

Maintain regular communication with onshore counterparts to align on expectations,

process updates, and changes.

6. Agency & Producer Solution Management

Oversee end-to-end agency and producer administration activities, including agent onboarding, maintenance of licensing and appointment records, profile updates, and compliance with carrier and regulatory requirements.
Manage commission-related operations such as validating commission setups, coordinating payout accuracy, investigating discrepancies, and resolving producer inquiries within defined turnaround times.
Drive process governance and service excellence by monitoring workflow accuracy, partnering with internal and onshore stakeholders on escalations, and identifying opportunities to improve efficiency, controls, and producer experience.

Skills/Knowledge/Experience required

10+ years into US Insurance operations, preferably Life and annuities (including 3–5 years in a leadership role)
Proven leadership abilities with strong people management skills.
Excellent communication and interpersonal skills to effectively engage with teams and stakeholders.
Strong analytical mindset with a data-driven approach to decision-making.
Experience in client relationship management and stakeholder coordination.
Solid understanding of key operational metrics such as AHT, CSAT, SLA, and others.
Ability to perform under pressure while managing multiple priorities efficiently.
Proficient in using CRM tools, workforce management systems, and reporting platforms.
Advanced skills in Microsoft Office, particularly Excel, Power BI, and PowerPoint.

Qualifications (describe the qualifications considered essential to do the job, e.g., Chartered Accountancy, MBA, etc)

- Graduate in any stream
- Certification in Life Insurance Domain will be an added advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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Refine Your Search

senior operations associate jobs in noida uttar pradesh

Manager Business Process Solutions / RR-0376200

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