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Global Managed Service – Privileged Identity and access Management – Staff
CyberArk Operations Support Analyst is responsible for supporting the day-to-day operations of the CyberArk Privileged Access Management (PAM) platform. This includes managing the CyberArk infrastructure, monitoring system performance, and providing first-level support to resolve issues related to privileged account management. The ideal candidate will have a foundational understanding of cybersecurity principles and be eager to learn and grow within the field.
Key Requirements / Responsibilities:
- Assist in the administration and maintenance of the CyberArk PAM solution, including the management of safes, platforms, and policies.
- Monitor the health and performance of the CyberArk environment, responding to alerts and notifications in a timely manner.
- Provide first-level support for issues related to privileged account access, including password checkouts, session management, and account onboarding.
- Participate in the onboarding of new accounts into the CyberArk platform, ensuring compliance with security policies and best practices.
- Collaborate with the cybersecurity team to implement enhancements and updates to the CyberArk infrastructure.
- Document standard operating procedures, system configurations, and incident reports.
- Assist in the development and delivery of CyberArk user training and awareness programs.
- Support internal and external audits by providing necessary documentation and evidence related to CyberArk operations.
- Stay up-to-date with the latest CyberArk features, updates, and industry best practices.
- Perform routine maintenance tasks such as patching, upgrades, and backups of the CyberArk environment
Preferred Skills:
- Basic understanding of cybersecurity principles and practices.
- Familiarity with Windows and Unix/Linux operating systems.
- Knowledge of Active Directory and LDAP is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and adapt to new technologies and challenges.
- Any experience with CyberArk or other PAM solutions is beneficial but not required.
- Certifications such as CyberArk Defender or Sentry are desirable but not mandatory for entry-level applicants
Education:
- Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
Work Requirements:
- Willingness to travel as required
- Willingness to be on call support engineer and work occasional overtime as required
- Willingness to work in shifts as required
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