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Solution Architect- OSS Telco

Prodapt -
Guindy, Chennai, Tamil Nadu

Apply Now

Job details

6 days ago

Qualifications

BCS
Azure
Cloud architecture
Computer Science
Operations management
5G
IT service management
Master's degree
SOAP
AWS
Bachelor's degree
REST
Computer networking
Telecommunication
APIs
MPLS
ServiceNow
Events management
Kafka
Solution architecture
Information Technology
Design patterns
4G/LTE

Full job description

Overview:

The Senior Solutions Architect – ServiceNow OSS is responsible for designing and governing enterprise-scale ServiceNow solutions that enable telecommunications and digital service providers to modernize Operational Support Systems (OSS), automate service operations, improve service assurance, and accelerate digital transformation.

This role combines deep expertise in ServiceNow architecture with OSS/BSS domain knowledge, driving the integration of network operations, service management, inventory management, fault management, observability, and service assurance capabilities. The individual will serve as a trusted advisor to business and technology stakeholders, ensuring alignment between ServiceNow capabilities, telecom operations, and enterprise architecture principles.

Responsibilities:

OSS Solution Architecture

Define end-to-end architecture for ServiceNow-based OSS transformation initiatives.
Design scalable solutions supporting telecom operational processes including:
- Service Fulfillment
- Service Assurance
- Service Inventory
- Fault Management
- Event Management
- Network Operations
- Change and Service Lifecycle Management
Develop architecture roadmaps aligned with TM Forum standards and enterprise digital transformation goals.
Ensure solution designs support cloud-native, API-first, and event-driven architectures.

ServiceNow Platform Leadership

Lead architecture and solution design across ServiceNow modules including:
- ITSM
- ITOM
- Telecom Service Operations Management (TSOM)
- Telecommunications Network Inventory (TNI)
- Service Graph Connectors
- CMDB
- Discovery
- Event Management
- Service Mapping
- AIOps
- Strategic Portfolio Management (SPM)
- CSM
Define platform governance, standards, and reusable design patterns.
Minimize customizations by maximizing the adoption of out-of-the-box ServiceNow capabilities.

Telecom OSS Transformation

Architect solutions supporting telecom operational processes based on TM Forum eTOM framework.
Enable integration between ServiceNow and OSS/BSS ecosystems.
Drive modernization of legacy OSS platforms to ServiceNow-based operational models.
Support network transformation initiatives involving:
- Fixed Networks
- Mobile Networks
- Fiber Networks
- SD-WAN
- 5G Infrastructure
- Data Centers
- Cloud-based Services

Integration Architecture

Design enterprise integration frameworks connecting ServiceNow with:
- Inventory Systems
- NMS (Network Management Systems)
- EMS Platforms
- Monitoring Tools
- Cloud Platforms
- CRM Platforms
- Billing Systems
- Workforce Management Systems
Define API strategies leveraging:
- REST APIs
- SOAP APIs
- Kafka
- Event Streaming
- IntegrationHub
- Middleware Platforms
- Microservices
Ensure data consistency across OSS ecosystems.

Service Assurance & Observability

Architect solutions for:
- Network Fault Monitoring
- Alarm Correlation
- Root Cause Analysis
- Incident Automation
- Service Health Monitoring
- Predictive Operations
- Service Impact Analysis
Drive adoption of AIOps and intelligent automation capabilities.
Implement observability-driven operational architectures.

Stakeholder Engagement

Partner with business leaders, OSS architects, network operations teams, enterprise architects, and ServiceNow stakeholders.
Conduct architecture workshops and solution discovery sessions.
Present architecture recommendations and transformation strategies to senior leadership.
Act as trusted advisor for telecom operational modernization initiatives.

Governance & Risk Management

Establish architecture review processes and design governance practices.
Ensure compliance with security, regulatory, and operational standards.
Identify architecture risks and provide mitigation strategies.
Promote architecture consistency across programs and initiatives.

Requirements:

Education

Bachelor's Degree in Computer Science, Telecommunications, Engineering, Information Technology, or a related discipline.
Master's Degree preferred.

Professional Experience

12+ years of overall IT and Telecommunications experience.
8+ years of solution architecture experience.
Experience delivering large-scale OSS transformation programs.
Experience working in Telecommunications, Communication Service Providers (CSPs), Media, or Network Operations environments.

Technical Competencies

ServiceNow Expertise

Strong hands-on architecture experience across:

ITSM
ITOM
Event Management
Discovery
Service Mapping
CMDB
IntegrationHub
TSOM
Telecommunications Network Inventory (TNI)
Strategic Portfolio Management
CSM
Service Graph

OSS Domain Expertise

Deep understanding of:

TM Forum eTOM Framework
SID Data Models
Fulfillment, Assurance & Billing (FAB)
Network Inventory Management
Service Inventory Management
Fault Management
Performance Management
Service Assurance
Field Service Operations
Network Lifecycle Management

Network Technologies

Knowledge of:

4G/5G Networks
Fiber and Fixed Networks
SDN/NFV
IP/MPLS Networks
Cloud Networking
Hybrid Cloud Architecture
Network Automation Frameworks

Integration Technologies

REST/SOAP APIs
Kafka
Microservices
Event-Driven Architecture
Middleware Platforms
Azure Integration Services
AWS Integration Services
ServiceNow IntegrationHub

Leadership Competencies

Enterprise Architecture Leadership
Strategic Thinking
Telecom Domain Consulting
Executive Communication
Stakeholder Management
Problem Solving
Innovation Leadership
Cross-functional Collaboration
Mentoring and Team Development

Preferred Certifications

ServiceNow

ServiceNow Certified Technical Architect (CTA) – Preferred
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
Certified Telecom Service Operations Management (TSOM)

Apply Now

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