JOB DESCRIPTION
Supplier Relationship Manager (SRM)
Vendor Development, Sourcing & Order Fulfilment
Department
Supplier Operations / Supply Chain
Location
India
Reporting To
Head SRM / Supplier Operations
Experience
1-3 years preferred
Employment Type
Full-time
About TheSupplier
TheSupplier is a managed B2B manufacturing and sourcing partner. We work with qualified Indian manufacturers for component and OEM requirements and manage supplier development, sourcing, production follow-up, quality coordination and order execution with single-point accountability.
Role Purpose
This is a high-ownership supplier-side execution role. The SRM is responsible for developing capable vendors, sourcing the right supplier, finalising commercial and delivery commitments, monitoring production, coordinating QC and rejection/rework closure, tracking supplier dispatch and closing the supplier-side order only after supplier payment is cleared.
SRM OWNERSHIP: New Vendor Development -> Supplier Finalisation -> Production -> Supplier Dispatch -> QC Approval / Rework Closure -> Supplier Invoice & Documents -> Supplier Payment Cleared
1. New Vendor Development & Supplier Sourcing
· Continuously identify and develop new manufacturing suppliers relevant to TheSupplier categories and active RFQs.
· Understand supplier capability before allocation: processes, machines, materials, size range, tolerances, finishing, capacity, location, quality capability and realistic lead time.
· Maintain more than one capable source for important/repeat categories; avoid dependency on a single supplier wherever practical.
· For new or difficult items, identify primary and backup supplier options before the order becomes critical.
· Obtain quotations, compare technical capability, price, delivery, quality confidence and past performance - not price alone.
· Negotiate commercially while protecting quality and delivery commitment.
· Keep supplier master / CRM information accurate and current, including capability and performance observations.
2. RFQ / Order Acceptance & Supplier Finalisation
· Review the drawing, specification, material, quantity, tolerance, finishing, quality requirement and required dispatch timeline before finalising a supplier.
· Accept assigned/live leads in the CRM on time and keep the required data updated.
· Clarify technical or commercial gaps before placing/confirming work with the supplier.
· Enter the correct supplier, agreed price, committed dispatch date/time and key notes in the system.
· Take authorised approval wherever required before final commitment.
· Make sure the supplier clearly understands the complete requirement before production starts.
3. Production Planning, Monitoring & Recovery
· Obtain a realistic supplier production plan covering raw material, machining/processing, finishing, inspection and dispatch commitment.
· Follow production proactively; do not wait until the committed dispatch date to discover the actual status.
· Collect progress proof such as photos, videos, stage completion or other evidence whenever required.
· Identify risks early - raw material, machine loading, manpower, tooling, subcontract process, finishing, quality or capacity.
· When an order is at risk, create a recovery action: push the current supplier, change priority, arrange alternate process/source or develop a backup supplier.
· Escalate early when management intervention is required, with the problem, action already taken and proposed solution.
· The expected output is a result and a recovery plan, not only an update that the supplier is delayed.
4. Supplier Dispatch Tracking
· Confirm actual dispatch readiness before the committed date.
· Verify dispatch quantity, supplier invoice/challan and required transport details.
· Collect LR / courier / transport / vehicle details as applicable.
· Track the material from supplier dispatch until it reaches TheSupplier QC / designated receiving point.
· SRM responsibility does not end when the supplier says "material dispatched".
5. QC Coordination & Quality Issue Closure
· Immediately inform / coordinate with QC when material is dispatched or received so inspection can start without unnecessary delay.
· Ensure QC has the correct drawing, requirement and relevant order details for inspection.
· Obtain a clear QC status: received quantity, billing quantity, accepted quantity, rejected quantity, repairable/rework quantity and final approved quantity.
· If QC identifies a dimensional, material, finish, thread, quantity, damage, packing or other issue, communicate it to the supplier immediately and drive corrective action.
· Coordinate rework, repair, replacement or supplier clarification until QC gives final approval.
· For repairable issues that QC/workshop can resolve internally, stay aligned with QC and track the repair to closure.
· No rejection/rework is considered closed until corrected material is rechecked and approved by QC.
6. Internal Coordination & Communication
· Provide internal team with accurate, current supplier-side status so customer communication can be handled correctly.
· This role does not own customer sales communication or customer payment unless specifically authorised for a particular case.
· Do not pass a problem upward without first attempting a solution.
· When escalating, communicate: (1) exact problem, (2) action already taken, (3) proposed solution / next action, and (4) committed next update time.
· Keep CRM / tracker updated after every material change in supplier, price, production, dispatch, QC or payment status.
7. Supplier Invoice, Payment & Final Closure
· After QC approval, confirm final accepted / billable quantity and ensure supplier invoice and supporting documents are correct.
· Coordinate any commercial adjustment arising from shortage, rejection, repair, replacement or approved quantity differences.
· Ensure all supplier-side issues are closed before payment processing.
· Coordinate with authorised accounts process for supplier payment status.
· Follow the order until supplier payment is actually cleared.
· SRM order responsibility is complete only when the supplier payment is cleared.
· SRM incentive becomes eligible / payable only after supplier payment is cleared, as per TheSupplier policy.
8. CRM, Tracking & Operating Discipline
· Maintain accurate order-wise status and committed dates in CRM.
· Keep every active order in a clear state: On Track / At Risk / Delayed / QC Hold / Rework / Ready / Payment Pending / Closed.
· Update supplier performance observations after meaningful delivery, quality or communication outcomes.
· Ensure no lead/order becomes invisible because of missing acceptance, missing dispatch date or missing update.
· Prioritise urgent and delayed orders based on business impact, not only convenience.
Key Performance Indicators (KPIs)
Performance is measured by outcomes and ownership, not by the number of calls or follow-ups made.
KPI
Weightage
What Good Performance Means
On-Time Supplier Dispatch & Commitment Adherence
25%
Committed dispatch dates are achieved; risks are identified early and recovered.
New Vendor Development & Backup Readiness
20%
Capable new suppliers are developed and usable backup options exist for important categories/orders.
Order Fulfilment & Production Execution
20%
Orders move through production milestones with active ownership and minimal avoidable delay.
QC Coordination & Rejection / Rework Closure
15%
QC starts promptly; quality issues are resolved quickly and corrected material is re-approved.
Supplier Commercial / Performance Discipline
10%
Right supplier selection, competitive buying, realistic commitment and strong supplier accountability.
CRM Updates, Escalation & Visibility
5%
Accurate live status, dates and early escalation with proposed solutions.
Supplier Documentation & Payment Closure
5%
Invoice/quantity issues are closed and the order is followed until supplier payment is cleared.
Total
100%
Required Skills & Competencies
· Strong supplier/vendor development and sourcing capability
· Ability to read and understand engineering drawings and manufacturing requirements at a practical coordination level
· Persistent follow-up with a strong sense of urgency
· Commercial negotiation and supplier comparison
· Production monitoring and delay-recovery mindset
· Quality/rejection coordination with QC and suppliers
· Ability to manage multiple RFQs/orders simultaneously
· Problem solving, escalation judgement and ownership
· Working knowledge of Excel / Google Sheets / CRM systems
· Clear written and verbal communication
· Ability to work independently under delivery pressure
Preferred Experience
· Vendor Development / Supplier Relationship Management
· Purchase / Procurement / Strategic Sourcing
· Production Planning & Control / Production Coordination
· Order Fulfilment / Supply Chain / Manufacturing Operations
· Engineering / Industrial Procurement
· CNC machining, sheet metal, fabrication, casting, forging, brass components, auto/OEM or similar manufacturing industries
Candidate Profile
We are looking for a strong executor, not a desk-based coordinator. The right person should be comfortable chasing difficult commitments, developing alternatives, challenging supplier delays, coordinating with QC, closing rework/rejections and carrying responsibility until the supplier-side order is financially closed.
Ownership | Persistence | Vendor Development | Problem Solving | Urgency | Execution | Results
Education
Graduate / Diploma in Mechanical, Production, Manufacturing, Supply Chain, Operations or a relevant discipline. Strong manufacturing vendor-management experience can compensate for a non-engineering academic background.
Why Join TheSupplier?
This is a high-ownership role with direct exposure to manufacturing suppliers, sourcing, production, quality and order execution. As TheSupplier scales, strong performers can grow into larger supplier-operation responsibilities and leadership roles based on measurable results and ownership.
Pay: From ₹15,000.00 per month
Benefits:
Work Location: Hybrid remote in Rajkot, Gujarat (Rajkot)
