About Consilium Software:
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.)
Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)
We encourage you to visit our website https://consiliumsoftware.com before the interview.
Job Brief:
- We are looking for a subject matter expert in the call center domain with deep hands-on experience with Cisco UCCE design and delivery and Webex Contact Center.
- 5 to 10 year’s experience in the Contact Centre Technologies specific to Cisco UCCE, Cloud based Contact Centers
- Must have excellent Experience in upgrade and migration projects of UCCE 11.x to 12.x, migration of UCCE/CCX to Cisco WxCC. .
- Experience in CTI integration with CRM, Outbound list and campaign management, Reporting etc
- Experience in managing complex call center deployments with multiple channels (voice, video, chatbots)
- Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
- 2-3 years Project management experience, ensuring each project stays on schedule and adheres to the deadlines.
- Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
Technical Qualifications-:
- B.Tech or equivalent education and experience.
Other Factors
1. Dynamic, motivated and self-driven
2. Good communication skills
3. Team Player
Please send your resume to [email protected]
