Faridabad Haryana Technical support Jobs – 124 Open Jobs Today

Quality & Performance Analyst-Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Service Desk Engineer- AI First
3CLogic —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Master's degree
- SQL
- Health insurance
- Work from home
Quick apply
Macbook/Desktop Support Engineer
TO THE NEW Digital —Noida, Uttar Pradesh
- ₹25,000 - ₹32,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
- Health insurance
- Paid sick time
Quick apply
4d
Service Desk Lead
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Leadership
3d
IT Technician
Super Plastronics Pvt Ltd —Okhla, Delhi, Delhi
- ₹22,000 - ₹27,000 a month
- Full-time
- Software troubleshooting
- Microsoft Office
- In-person
Quick apply
Desktop Support Engineer
ITMantra —Noida, Uttar Pradesh
Service Desk Analyst
Azeus Group of Companies —Noida, Uttar Pradesh
- Weekend availability
- English
- Bachelor's degree
IT Support Specialist
Commivik Infosystem —Noida, Uttar Pradesh
- Agile
1d
Helpdesk Senior Associate-ITSM
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
Admin & IT Support
BetterDrones —Noida Sector 62, Noida, Uttar Pradesh
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Health insurance
Quick apply
System Engineer/Network Administrator (Windows & VMware)
BonusHub Digital Solutions —Noida, Uttar Pradesh
- Windows
- Master's degree
- Bachelor's degree
Helpdesk Senior Associate
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Helpdesk Senior Associate - ITIL
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
Cloud Linux System Administrator
Eglogics Softech —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- AWS
- Scripting
Tech Support
Shiva Infotech Innovations —New Delhi District, Delhi
- English
- Microsoft Office
- Master's degree
Customer Support Associate – Chat Process (Semi-Technical)
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
Quick apply
Sr.IT Network Administrator
SUPER E FACTORY DEPOT —Noida, Uttar Pradesh
- Azure
- Computer Science
- Windows
Quick apply
Service Specialist - IT Infra
GE Vernova —Noida, Uttar Pradesh
- Full-time
- Computer Science
- English
- Windows
Intern-Desktop Support
PM Publishers Private Limited —Noida, Uttar Pradesh
- ₹10,000 - ₹12,000 a month
- Assembly
- In-person
- Diploma
Quick apply
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Up to ₹10,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Paid sick time

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Quality & Performance Analyst-Service Desk

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Microsoft Excel
Customer service
English
Analysis skills
ITIL

Full job description

Req ID: 375426

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality Performance Analyst-Service Desk to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Service Desk Quality Analyst to join our team in India (Noida Location).

Business problem to solve:
Audit transactions between Service Desk agents and End Users seeking technical assistance.

Job Description:
Position where the individual facilitates quality management system in specific teams under supervision. Performs periodic quality audits, quality controls. Runs quality reports and provides insights with analytical data. In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels. Collates and publishes metrics data related to quality management system for specific teams.

Responsibilities:

Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form.
Ensures findings are logged and tracked to closure.
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement.
Provides feedback to the agent periodically on performance and tracks progress.
Generates status dashboard and ensures correctness on tools such as MS Excel/ Other.
May perform ad-hoc tasks and activities for projects initiated by stakeholders.
Identify gaps in Quality of work delivered and implement/ recommend remediation.
Makes amendments to tools, templates, and dashboards.
Generates status dashboard and ensures correctness.
May perform tools testing.

Qualifications: 1-3 years of relevant experience or equivalent combination of education and work experience. Language Requirements: Advanced English skills. Basic understanding of Infrastructure Services business process.

Understanding of industry standards of customer service.
Basic Knowledge of Audit process and possess analytical skills to utilize results.

Understanding of ITIL concepts of Incident and Request management.

Demonstrated basic Excel skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

Refine Your Search

technical support jobs in faridabad haryana

Quality & Performance Analyst-Service Desk

Service Desk Engineer- AI First

Macbook/Desktop Support Engineer

Service Desk Lead

IT Technician

Desktop Support Engineer

Service Desk Analyst

IT Support Specialist

Helpdesk Senior Associate-ITSM

Admin & IT Support

System Engineer/Network Administrator (Windows & VMware)

Helpdesk Senior Associate

Helpdesk Senior Associate - ITIL

Cloud Linux System Administrator

Tech Support

Customer Support Associate – Chat Process (Semi-Technical)

Sr.IT Network Administrator

Service Specialist - IT Infra

Intern-Desktop Support

Senior IT Specialist

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