Kolkata West Bengal It network manager Jobs – 133 Open Jobs Today

Manager - Client Operation & Digital Signage Monitoring
Graphonet Pvt. Ltd. —Kolkata, West Bengal
- ₹60,000 - ₹70,000 a month
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
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Senior Software Engineer
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Azure
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Senior Account Manager Conglomorate
ADCI - West Bengal —Kolkata, West Bengal
- Full-time
- Computer science
- Sales
- Master's degree
General Manager - Product Lead security & surveillance
The Anup Engineering —Kolkata, West Bengal
- Full-time
- Sales
- Negotiation
Business Development Manager
Ingram Micro —Kolkata, West Bengal
- Full-time
- Engineering
- Master's degree
- Business development
Business Development Manager- Dell B2B
TD Synnex —Dharmatala, Kolkata, West Bengal
- Full-time
- Up to 50% travel
- English
- Master's degree
Business Development & Growth Professional – Software Products | Full-Time / Freelance
SIMPLIED MANAGEMENT SOLUTIONS —Kolkata, West Bengal
- ₹15,000 - ₹35,000 a month
- Part-time
- Hybrid work
- Sales
- ERP systems
- Master's degree
- Cell phone reimbursement
- Work from home
Quick apply
11d
Finance Manager
ZINFI Technologies —Kolkata, West Bengal
- Remote
- English
- Microsoft Office
- Finance
NetSuite Functional Consultant - Finance
Grant Thornton INDUS —Kolkata, West Bengal
- Oracle
- Engineering
- Finance
Social Media Manager
Coderea Technologies —Kolkata, West Bengal
- Project management
- Communication skills
- Marketing
Senior Associate Transaction Advisory Services
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Tax Manager - ITS
Grant Thornton INDUS —Kolkata, West Bengal
- English
- Microsoft Office
- Communication skills
Assistant Manager (Financial Due Diligence)
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Excel
- Finance
- Master's degree
Warehouse Co Ordinator 1 year contract
TD Synnex —Dharmatala, Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Business Development Manager
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Sales
- Research
- Microsoft Office
7d
Audit - SASS - Assistant Manager
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- AWS
- Recruiting
Manager (Accounting Advisory Services)
Grant Thornton INDUS —Kolkata, West Bengal
- Management
- Microsoft Office
- Finance
Sales and Marketing Associate
LEADS DIGITAL —Kolkata, West Bengal
- ₹11,434.22 - ₹53,291.99 a month
- Email
- Sales
- Travel
- EMR systems
Quick apply
2d
SOCIAL MEDIA MANAGER INTERN
Mtrench —Kolkata, West Bengal
- Internship
- Communication skills
- Marketing
Corporate Agency Manager - Banca
HDFC Life —Kolkata, West Bengal
- ₹4,25,000 a year
- Sales
- Communication skills

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Manager - Client Operation & Digital Signage Monitoring

Graphonet Pvt. Ltd.
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹60,000 - ₹70,000 a month
5 hours ago

Qualifications

Computer Science
React
Master's degree
Application development
Bachelor's degree
REST
APIs
Account management

Full job description

Job Title: Manager – Client Operations & Digital Signage Monitoring

Department: Client Operations
Reports To: Operations / Client Servicing Head
Location: Kolkata (On-site)
Job Type: Full-time

Job Description

Squad360 deploys and manages digital signage networks — media boxes connected to in-store TVs that run scheduled advertisement content 24/7 across clients’ outlets. We are looking for a Manager to own the day-to-day relationship between the client, our field Operations team, and our Tech team — the single point of accountability for screen uptime, issue resolution, client reporting, and monitoring our portal.

Key Responsibilities

Bridge Client & Internal Teams: Primary link between the client’s tech/IT team and Squad360’s field Operations team — translating on-ground issues into clear technical requests and technical constraints back into clear language.
24/7 Uptime Ownership: Monitor media box and screen health in real time on the Squad360 dashboard by outlet, branch, market, and city, and ensure every display runs the correct content around the clock.
Issue & Ticket Management: Log, track, and drive service tickets to closure; chase offline or faulty screens with the Operations team using call logs and escalation trails on the portal.
Client Reporting: Share daily/weekly status reports on uptime, open issues, resolutions, and turnaround times; represent Operations in client reviews and calls.
Portal Change Coordination: Convert client requests such as new outlets, screens, users, or report fields into precise requirements for the Tech team and verify what ships.
Root-Cause & Prevention: Spot recurring outage patterns related to connectivity, hardware, and content, and drive preventive fixes and SOPs with Tech and field teams.
Access & SLA Governance: Manage user roles and permissions with Tech; maintain SLA and escalation matrices with both the client and internal teams.

Candidate Requirements

Bachelor’s / Master’s degree in a computer-related field – Computer Science, IT, BCA, B.Tech, M.Tech, ML/OR, or equivalent.
Good working knowledge and hands-on experience of web & app development – React or similar frontends, REST APIs, databases, and dashboards, enough to scope a client requirement and brief the Tech team accurately.
Proven managerial skills – able to lead and hold the on-ground Operations team accountable for 24/7 uptime.
3–6 years of experience in client operations, technical account management, or service delivery – SaaS, digital signage, AV or IT infrastructure monitoring preferred.
Strong stakeholder management across non-technical field staff and technical dev teams.
Ticketing / incident tracking and SLA-driven reporting experience.
Strong Excel / Google Sheets and presentation skills for client MIS.

Platform You’ll Work With

Squad360 Monitor – an in-house dashboard for the digital signage network. It tracks every screen and media box by outlet, branch, market, and city, with call-log history, offline alerts, role-based access, and exportable reports.

You will work with and understand how these pieces fit together and how a client request turns into a specification that Tech can build.

Good to Have

Familiarity with digital signage CMS and media players.
Prior experience with retail or QSR store operations.
Prior experience between a client and a product/engineering team.

Role Structure

The role acts as the bridge between:

Media Box + TV – at every client outlet
Squad360 Monitor – cloud dashboard
Field Operations Team – keeps screens live 24/7
Client + Client Tech – status, SLAs, portal changes

Pay: ₹60,000.00 - ₹70,000.00 per month

Work Location: In person

Quick apply

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