Bengaluru Karnataka Desk analyst Jobs – 131 Open Jobs Today

Customer Service Analyst - Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Customer service
- Analysis skills
Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg
BirlaSoft —Bengaluru, Karnataka
- Night shift
- Spanish
- Microsoft Outlook
- Software troubleshooting
Analyst - Filer & Print Services
ALSTOM —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Engineering
- Windows
Senior Business Analyst - NPI Operations
Rubrik Security Cloud —Bengaluru, Karnataka
- Full-time
- Sales
- Salesforce
- Analysis skills
Sr. Digital Quality Analyst (Consumer Service)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Salesforce
Supervisor, Payroll Imports
Rippling —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Management
Support Analyst - Bid and project tools
ALSTOM —Bengaluru, Karnataka
- Software troubleshooting
- Engineering
- English
Business Advisory Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
4d
Senior Revenue Analyst
RingCentral —Bengaluru, Karnataka
- Full-time
- Remote
- Salesforce
- ERP systems
- Analysis skills
- Paid holidays
- Paid sick time
Data Quality and Governance Analyst-2
JLL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Azure
- Health insurance
ISSRRN0001430 - Infra Tech Support Practitioner Copy 03
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Senior Manager - Legal (L - 19533)
Whatfix —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Negotiation
- Commuter assistance
- Health insurance
Quick apply
4d
Senior Product Support Specialist (IBM Cognos Stack)
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- English
Quick apply
ISSRRN0001428 - Infra Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Senior Manager
Rubrik Security Cloud —Bengaluru, Karnataka
- Management
- Sales
- Salesforce
Genesys Cloud Contact Center Developer
CGI —Bengaluru, Karnataka
- Full-time
- Salesforce
- Software development
- APIs
Quick apply
Sr Manager Engineering - SRE
Reltio —Bengaluru, Karnataka
- Azure
- Computer Science
- DevOps
Quick apply
Senior Associate, Agency and Trustee Services
Kroll —Bengaluru, Karnataka
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
WAM-Investment Compliance-Senior
EY —Bengaluru, Karnataka
- Data analysis skills
- AWS
- Analysis skills
- Health insurance
ML Developer — Surveillance Detection Models
Lister Digital —Bengaluru, Karnataka
- Full-time
- Azure
- Doctoral degree
- Computer Science

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Customer Service Analyst - Voice

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Management
Customer service
Analysis skills
Data management

Full job description

Skill required: Voice - Service Desk Voice Support
Designation: Customer Service Analyst - Voice
Qualifications:Any Graduation
Years of Experience:5 to 8yrs
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLA’s, targets and objectives through effective staff managementLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for? • People management• Drives issues to resolution and good problem-solving skills• Good interpersonal skills• Good administration skills• Comfortable with responding to requests from all levels of the organization• Team Player• Positive Mindset• Planning & Organisation skills• Motivation Skills• Call handling skills (handling complex & escalated calls)• Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation• 24*7• Flexible to Travel onshore if required• Able to work on a flexible basis as determined by the business needs
Roles and Responsibilities: perational Responsibilities• Manage Operations from process & measurement standpoint• Maintain regular communications with team on departmental and individual level performance expectations• Work with client/Account Executive/Onshore team to define process and procedures• Set and assess representative’s performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basis• Conduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.• Ensure performance and attendance issues and addressed promptly and consistently.• Assist with scheduling and forecasting of staff to maintain optimal service provided• Develop reward and recognition programs for teams• Manage escalated customer enquiries / complaints• Strong analytical and data management skills• Analyse and propose process improvements consistently• Strong focus on people• Share best practices across the process & facilitate process improvements/cost reduction initiatives• Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics• Drive Business Excellence•People Management Responsibilities• Direct reports: Level 11 to Level 13• Strong leadership and management ability• Determine training needs for the team members• Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectationsClient Customer Responsibilities• Client Relationship Building• Drive productivity in the respective process• Managing day-to-day operations based on SLAs• Ensures seamless delivery of services and manages all aspects of operational team

Any Graduation

Apply Now

Refine Your Search

desk analyst jobs in bengaluru karnataka

Customer Service Analyst - Voice

Portuguese & Spanish-Service Desk -Sr Engineer-Cloud & Infra Engg

Analyst - Filer & Print Services

Senior Business Analyst - NPI Operations

Sr. Digital Quality Analyst (Consumer Service)

Supervisor, Payroll Imports

Support Analyst - Bid and project tools

Business Advisory Senior Analyst

Senior Revenue Analyst

Data Quality and Governance Analyst-2

ISSRRN0001430 - Infra Tech Support Practitioner Copy 03

Senior Manager - Legal (L - 19533)

Senior Product Support Specialist (IBM Cognos Stack)

ISSRRN0001428 - Infra Tech Support Practitioner Copy 01

Senior Manager

Genesys Cloud Contact Center Developer

Sr Manager Engineering - SRE

Senior Associate, Agency and Trustee Services

WAM-Investment Compliance-Senior

ML Developer — Surveillance Detection Models

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