Bengaluru Karnataka Automation engineer l3 Jobs – 113 Open Jobs Today

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Solutions Architect - Lead (TAC)

Ingram Micro -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

CCNP Security
TCP
Azure
Incident management
Ansible
OSPF
CISSP
Google Cloud Platform
Firewall
DHCP
AWS
Cloud security
SSL
BGP
REST
DNS
IPsec
APIs
TCP/IP
Cybersecurity
Communication skills
Python
Network security
VPN

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Key Responsibilities

Act as the highest escalation point for complex Palo Alto Networks technical issues.
Troubleshoot and resolve advanced issues related to Palo Alto NGFW (PA-Series, VM-Series, CN-Series) and Panorama.
Support and manage Prisma Access, Prisma SD-WAN, and SASE deployments.
Investigate and resolve issues involving GlobalProtect VPN, SSL Decryption, WildFire, DNS Security, and Threat Prevention.
Analyze packet captures, debug logs, crash files, and performance reports to determine root causes.
Lead Severity 1 and business-critical incident management and resolution.
Collaborate with Palo Alto Networks Engineering and Product Support teams for bug investigations and escalations.
Provide technical guidance and mentoring to L1, L2, and L3 support engineers.
Develop Knowledge Base articles, troubleshooting guides, and operational best practices.
Participate in customer calls, escalation bridges, and technical review meetings.
Ensure adherence to SLA commitments and customer satisfaction goals.

Required Skills

Strong hands-on experience with Palo Alto Networks firewalls and Panorama administration.
Deep knowledge of Security Policies, NAT, VPN (IPSec & GlobalProtect), URL Filtering, Threat Prevention, and WildFire.
Expertise in troubleshooting Layer 2, Layer 3, routing and security-related issues.
Strong understanding of TCP/IP, BGP, OSPF, DNS, DHCP, NAT, and SSL/TLS.
Experience with Prisma Access, SASE, and cloud security technologies.
Knowledge of Cortex XDR, Cortex XSOAR, and Cortex XSIAM is preferred.
Hands-on experience with packet analysis tools such as Wireshark.
Familiarity with public cloud platforms including AWS, Microsoft Azure, and Google Cloud.
Experience with automation using REST APIs, Python, or Ansible is an added advantage.
Strong customer communication, documentation, and troubleshooting skills.

Preferred Certifications

Palo Alto Networks Certified Network Security Engineer (PCNSE)
Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
Palo Alto Networks Prisma Access Certification
Palo Alto Cortex Certifications (Preferred)
CCNP Security
CISSP
AWS, Azure, or Google Cloud Security Certifications

Preferred Experience

8-12 years of experience in Network Security, TAC, or Cybersecurity Support environments.
Minimum 5+ years of hands-on experience supporting Palo Alto Networks technologies.
Experience handling enterprise and global customer environments.
Strong knowledge of security operations and incident management processes.
Experience working in a 24x7 TAC or Managed Security Services environment.
Excellent stakeholder management and customer-facing skills.
Ability to mentor junior engineers and drive technical excellence within the team.

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