Khed Shivapur Pune Maharashtra Customer support associate Jobs – 118 Open Jobs Today

International ECommerce Hiring || Pune
Ebix Payment Services Pvt Ltd —Pune, Maharashtra
- ₹30,000 - ₹34,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
12h
Customer Support Executive (CSE)-International BPO
Pursuit Advisor —Pune, Maharashtra
- ₹33,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
- Health insurance
Quick apply
12h
Desktop Support Technician
Ensono —Pune, Maharashtra
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Work from home
Associate - Senior Tech Support
TIAA —Pune, Maharashtra
- Online application
11d
Customer Care Associate
Verificient Solution Pvt Ltd-Pune- Viman Nagar —Pimpri-Chinchwad, Maharashtra
- ₹18,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Flexible schedule
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IT Support Engineer
Dotmatics —Pune, Maharashtra
- Morning shift
- Remote
- Azure
- Software troubleshooting
- English
11d
Technical Lead
Persistent —Pune, Maharashtra
- Weekend availability
- Hybrid work
- Management
- Analysis skills
- Project management
- Flexible schedule
1d
Senior Supervisor - Operations ROI
MRO —Pune, Maharashtra
- Microsoft Powerpoint
- Nursing
- Management
Quick apply
Customer Service Associate
Nitta Corporation India —Pune, Maharashtra
- Full-time
- Customer service
- ERP systems
- Bachelor's degree
Technical Analyst
Veradigm —Pune, Maharashtra
- Full-time
- Azure
- SQL
- Communication skills
Staffing Lead, WFS
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Travel
- Human resources
Technical Support Engineer
Mithi Software Technologies Pvt. Ltd. —Pune, Maharashtra
- Urgently hiring
- Computer Science
- DevOps
- Master's degree
Customer Service
Clean Harbors —Pune, Maharashtra
- Full-time
- English
- Communication skills
Assistant Manager-Customer Care Voice-Inbound
EXL Service —Pune, Maharashtra
- Full-time
- Customer service
- Mentoring
- Computer skills
Associate Systems Engineer
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Consultant - Commercial Operations -( IC )
Beghou Consulting —Pune, Maharashtra
- Full-time
- Management
- Master's degree
- Bachelor's degree
Associate Application Reliability Engineer
TripleLift —Pune, Maharashtra
- Computer Science
- Marketing
- Data analysis skills
Quick apply
Director - RKT Quality
TIAA —Pune, Maharashtra
- Online application
- Quality control
5d
Senior Executive-Back-End/ Data Entry -Complex Transaction Processing
EXL Service —Pune, Maharashtra
- Full-time
- Data entry
Contractor
Veradigm —Pune, Maharashtra
- Full-time
- English
- Bachelor's degree
- Communication skills
- Paid time off

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International ECommerce Hiring || Pune

Ebix Payment Services Pvt Ltd
Pune, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹30,000 - ₹34,000 a month
12 hours ago

Qualifications

Sales
Customer service
English
E-Commerce
Digital marketing
Customer support
Telemarketing
Communication skills

Full job description

The Seller Support Associate will be responsible for providing high-quality, accurate, and timely support to sellers across multiple contact channels. The role involves understanding seller queries, diagnosing issues, providing appropriate resolutions within defined processes and policies, and ensuring a positive seller experience throughout the seller journey. The Associate will be accountable for individual quality and productivity performance while also identifying recurring seller issues, contact drivers, and Voice of Seller insights that can help improve processes and the overall seller experience.

Key Job Role & Responsibilities -

Handle Seller Contacts & Provide End-to-End Support Respond to seller queries across assigned channels such as voice, chat, email, or other supported channels and provide professional, timely, and accurate assistance. Understand the seller's concern, demonstrate ownership, and manage the interaction through to resolution or appropriate escalation in accordance with defined processes and SLAs.
Support Sellers Across the Complete Seller Journey Handle queries across relevant seller processes, including onboarding, account management, catalog and listings, pricing, inventory, orders, fulfillment, shipping, returns, refunds, payments, seller performance, account health, promotions, disputes, appeals, and other supported seller-services processes. Build sufficient process knowledge to accurately diagnose and resolve common seller issues.
Diagnose Issues & Deliver Accurate Resolution Ask appropriate questions, understand the underlying issue, research available information and systems, and provide the correct resolution using approved SOPs, knowledge resources, policies, and tools. Ensure responses are complete and accurate and avoid unnecessary transfers, repeat contacts, or incorrect information.
Deliver a Strong Seller Experience Demonstrate ownership, professionalism, empathy, active listening, and clear communication throughout every seller interaction. Simplify complex information for sellers, set appropriate expectations, and ensure sellers understand the resolution or next steps. Never provide unauthorized commitments, unsupported information, or policy interpretations outside the Associate's defined authority.
Meet Individual Quality, Productivity & SLA Expectations Consistently achieve assigned targets for quality, productivity, AHT, SLA/adherence, FCR, attendance, schedule adherence, and other applicable performance measures. Take ownership of individual performance, understand performance gaps, actively participate in coaching, and implement feedback provided by Team Leaders, Quality, SMEs, and Operations.
Follow Process, Policy, Security & Compliance Requirements Strictly follow approved SOPs, workflows, policies, communication standards, access controls, data privacy, information-security requirements, and other client or regulatory controls. Protect confidential seller and business information and immediately escalate suspected fraud, policy violations, security concerns, or other high-risk issues through the defined escalation process.
Manage Escalations & Exceptions Appropriately Identify issues that cannot be resolved at L1 based on defined processes, authority levels, or available tools and escalate them through the appropriate channel. Provide complete and accurate case information when escalating to SMEs, Team Leaders, or other support teams and ensure appropriate documentation and follow-up are completed.
Maintain Accurate Case Documentation & Records Document seller interactions, issue details, troubleshooting performed, resolution provided, commitments, and escalation information accurately in the designated CRM or case-management system. Ensure case notes are clear, complete, and sufficient for another team member or downstream function to understand the interaction and continue support without unnecessary seller repetition.
Capture Contact Drivers & Voice of Seller Identify recurring seller concerns, emerging issues, process gaps, system problems, policy confusion, and other contact drivers observed during seller interactions. Proactively share meaningful Voice of Seller (VoS) insights with Team Leaders and SMEs, including seller pain points, recurring questions, reasons for dissatisfaction, and opportunities to improve the seller journey.
Contribute to Continuous Improvement & Team Success Actively participate in process improvements, knowledge updates, calibration sessions, training, coaching, team initiatives, and operational improvement activities. Share practical feedback from seller interactions, adopt approved process changes quickly, support a collaborative team environment, and continuously improve product, process, communication, and problem-solving capabilities.

Eligiblity Ceriteria -

Experience in E-Commerce, Seller Support, Customer Support, Contact Center, BPO, or a similar customer-facing environment is preferred.
Strong verbal and written communication skills with the ability to communicate clearly and professionally with sellers.
Strong customer/seller service orientation with empathy, active listening, and ownership.
Ability to understand, troubleshoot, and resolve process-related queries accurately.
Comfortable working in a high-volume, target-driven environment.
Strong attention to detail and ability to follow defined processes and policies.
Ability to navigate multiple systems, tools, knowledge bases, and case-management platforms.
Strong problem-solving and decision-making skills within defined authority levels.
Ability to manage difficult interactions and maintain professionalism under pressure.
Willingness to learn new products, processes, systems, and policy changes quickly.
Strong accountability for individual quality, productivity, attendance, and overall performance.
Proactive mindset with the ability to identify seller pain points and contribute meaningful operational feedback.
5.5 Days working Rotational shift and Week off Location Pune.

Pay: ₹30,000.00 - ₹34,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer support associate jobs in khed shivapur pune maharashtra

International ECommerce Hiring || Pune

Customer Support Executive (CSE)-International BPO

Desktop Support Technician

Associate - Senior Tech Support

Customer Care Associate

IT Support Engineer

Technical Lead

Senior Supervisor - Operations ROI

Customer Service Associate

Technical Analyst

Staffing Lead, WFS

Technical Support Engineer

Customer Service

Assistant Manager-Customer Care Voice-Inbound

Associate Systems Engineer

Consultant - Commercial Operations -( IC )

Associate Application Reliability Engineer

Director - RKT Quality

Senior Executive-Back-End/ Data Entry -Complex Transaction Processing

Contractor

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