Job Description
Job TitleManager- Digital SolutionsLocationGurgaon HODepartmentDigital TechnologyFunctionDistribution TransformationReporting toCM Digital SolutionsBand4Job Summary
The Digital COE is a young initiative, and has been set up less than 4 years back. In this short span, we have digitized large parts of the digital value chain across all the distribution channels. We have had some great successes with digitizing the sales processes. This is just the beginning. We are custodians of digital initiatives for:
Higher revenue
Better productivity (reduced costs)
Enhanced seller and customer experience
We are continuously refining and redefining our existing digital tools, increasing adoption of tools on field. In high churn distribution channels, there are always new users who need to be communicated about the value proposition of adopting the digital way of working. Hence, we constantly evolve the way we interact with field teams to drive adoption through innovative marketing and training practices. The tools give us a wealth of data which needs to be analyzed through smart analytics to enrich business decision making.
Key Responsibilities
You will be acting as the product manager for some of our critical digital tools. These can be in the form of a mobile app for sales, a portal for customer servicing, an app for operations, or a completely new tool being developed. You will work at one end with the business teams which will be the consumer for these tools to develop a roadmap for these, and with our technology team to make the device strategy, decide what features need to be built in first, and once the prototype is ready, get the product tested for technical robustness.
Once the product is built, or a new feature released, you will program manage the go-to-market effort for the project. You will build the communication to be shared with field teams including marketing paraphernalia. You will meet the senior leaders and demonstrate the tool and its benefits, taking their buy-in. You will organize the launch activities on field.
After the launch, the real action will start. You will study the app performance on field, identify the user issues, and get the technical issues sorted. You will continue to closely engage with the field teams to drive adoption and usage, send out daily updates on the progress. At the same time, you will start working with the sales/ops leadership to think, document and develop the next set of features for the tool.
You will run analytics to draw actionable insights with the data generated from the tool.
Key Competencies/Skills Required
You have high energy, excellent project management skills and communication skills. You are interested in the way technology works and are highly customer focused. You understand and empathize with customer’s pain points, and don’t mind going the extra mile for troubleshooting and easing the customer’s pain. You work against tight deadlines of project releases and get work done outside your direct area of incluence. You enjoy having conversations with stakeholders and arrive at quick decisions on moving the digitization agenda ahead.
You can be an MBA with a good understanding of sales and marketing, have strategic bent of mind, and some exposure to digital tools. Experience 5-7 years.
OR, you can be a seasoned sales person with understanding of financial products. Experience 5-7 years.
OR, you can be an engineer with expertise in managing IT projects. Understanding of Agile methodology will be an advantage. Experience 5-7 years.
About Axis Max Life Insurance
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
