We are looking for a Senior Pega Developer / CDH Tech Lead to join Midland Credit Management on a Customer Decision Hub (CDH) program. The role demands deep expertise in Pega PRPC, CDH decisioning, and enterprise integrations. CSA , CSSA , CPDC certifications are mandatory; LSA is preferred.
Responsibilities & Skills
- Design and implement integration solutions for Pega CDH applications, including data ingestion from upstream systems using data jobs, data sets, Kafka, and Pega Stream rules.
- Configure and manage background processing, queue processors, job schedulers, file listeners, and FTP/SFTP connections.
- Implement secure integrations using OAuth 2.0, including authentication profiles, service packages, client registration, token management, and scoped authorization.
- Work on Next-Best-Action (NBA) and NBA containers (real-time and batch); own Primary Schedule runs, tune data flows, concurrency, partitioning, and optimize Interaction History (IH) and outcome capture.
- Enable real-time decisioning and event-driven orchestration: publish/consume via Kafka, Stream, DDS; deliver NBA output data downstream via REST, MQ/JMS, or Kafka topics; implement feedback loops.
- Develop and consume REST APIs within Pega (Service REST, Connect REST) with error mapping, JSON/XML transformation, authentication headers, and circuit breaker patterns.
- Expertise in PRPC advanced rules, including:
- Complex Activities, Service Packages & Connectors (SOAP/REST/JMS/MQ), Case Management (stages, flows, SLAs), Decisioning Rules (Strategies, Decision Tables, Decision Trees, Scorecards), Advanced Reporting (Report Definitions, custom SQL), and Data Model design (class structure, rule resolution, entity relationships).
- Configure Customer Profile Designer (CPD), context dictionaries, profile data sources, audience definitions, real-time containers, and IH data summaries for decisioning at scale.
- Implement RBAC/ABAC security, encryption, secrets management, and ensure auditability and compliance.
- Optimize performance using Tracer, PAL, Log-Usage, DB tuning, Stream/DDS compaction, and monitor via PDC/AES; remediate PEGA alerts and caching issues.
- Enforce guardrails, branch quality gates and non-functional benchmarks.
- Lead DevOps pipelines in Pega Deployment Manager, manage versioning/skimming, branching/merging, automated deployments, and coordinate cutovers across environments.
- Act as CDH Tech Lead—review changes, perform solution/design reviews, enforce best practices, estimate stories, prioritize backlogs, mentor developers, and collaborate with BAs, decisioning consultants, and data engineering teams.
- Establish runbooks, monitor SLAs, handle incident triage, and drive continuous improvement for Primary Schedule and real-time decisioning workloads.
- Strong understanding of integration patterns, data flows, and CDH concepts like NBA, Interaction History, engagement policies, and strategy debugging.
- Excellent problem-solving skills, ability to debug complex issues, and deep familiarity with Agile/Scrum, CI/CD, and incremental releases.
- Strong communication and collaboration skills to operate effectively in a fast-paced environment and influence technical direction.
What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected]
