Location: Gurgaon, Sector 49
Company: CAMP Epic Global
About Us:
At CAMP Epic Global, we bring people together through unforgettable experiences. With over 15 years of expertise in the global events and MICE (Meetings, Incentives, Conferences, and Exhibitions) industry, we’re trusted by Fortune 500 companies to craft events that leave a lasting impression. Operating from offices in Gurgaon and Australia, we deliver world-class events across Singapore, Melbourne, South Asia, the Middle East, and beyond.
Position Overview:
We are seeking a Client Servicing Manager to lead and manage client relationships, drive account growth, and oversee project delivery excellence. This role involves supervising the client servicing team, acting as a strategic partner to clients, and ensuring seamless coordination between internal departments to deliver high-quality events.
The ideal candidate will be a confident communicator, skilled negotiator, and proactive problem-solver with strong leadership capabilities and in-depth knowledge of the events industry.
Key Responsibilities:
- Client Relationship Management: Lead as the primary point of contact for key clients, ensuring strategic alignment, relationship growth, and overall client satisfaction.
- Team Leadership: Manage, mentor, and guide the client servicing team, ensuring consistent performance, professional development, and client-first service delivery.
- Project Oversight: Oversee end-to-end event management, from brief to execution, ensuring projects are delivered on time, within budget, and to client expectations.
- Proposal Strategy & Review: Supervise proposal development, pricing strategies, and pitch presentations, ensuring alignment with client requirements and business goals.
- Cross-Department Coordination: Collaborate with production, operations, creative, and finance teams to ensure flawless event execution.
- Account Growth: Identify new business opportunities within existing client accounts, driving renewals, upselling services, and expanding partnerships.
- Conflict & Issue Management: Resolve escalated client concerns promptly and effectively, safeguarding client relationships and company reputation.
- Market Awareness: Stay updated on event industry trends, client market landscapes, and competitor activities to provide informed, strategic recommendations.
- Reporting & Feedback: Deliver periodic client account reviews, event reports, and performance feedback to management and clients.
Skills & Qualifications:
- Bachelor’s degree in Event Management, Marketing, Business Communication, or a related field.
- 5+ years of client servicing/account management experience, preferably in the events or MICE industry, with at least 2 years in a managerial role.
- Exceptional communication, negotiation, and relationship management skills.
- Strong leadership and team management capabilities.
- Excellent organizational, multitasking, and problem-solving skills.
- Proactive, detail-oriented, and client-centric attitude.
- Ability to work under pressure in a dynamic, fast-paced environment.
Why Join Us?
- Flexible Working Hours and Five days Working .
- Be part of a globally recognised event agency delivering world-class experiences.
- Lead high-profile client accounts and strategic projects.
- Work alongside a passionate, experienced, and innovative team.
- Competitive salary with growth and leadership opportunities.
If Interested, Kindly share your resume at [email protected]
Pay: ₹360,000.00 - ₹1,000,000.00 per year
Benefits:
- Flexible schedule
- Work from home
Experience:
- Client Partnerships : 3 years (Preferred)
Location:
- Gurugram, Haryana (Preferred)
Work Location: In person
