Job Title: Store Manager
Location: Kolkata
Employment Type: Full-time
Experience: 1–3 years
About Savera
Savera is a contemporary jewellery brand designed for everyday expression. We believe jewellery should feel personal, effortless, and connected to who you are. Our pieces are crafted with clean lines, soft elegance, and thoughtful detail—meant to be worn daily, styled your way, and carried through different moments of life. We collaborate with skilled partners and artisans who share our commitment to quality, clarity, and mindful craft. Savera is not about ornamentation. Savera is about presence.
Role Overview
The Store Manager is responsible for leading the store team, delivering an elegant and customer-centric experience, and ensuring smooth day-to-day operations. This role requires balancing sales performance with the brand’s philosophy of personal, effortless jewellery and a culture of calm confidence.
Key Responsibilities
1. Customer Experience
· Ensure every customer is greeted warmly and guided with patience, respect, and courtesy.
· Understand client needs, style, lifestyle, and occasions to offer suitable recommendations.
· Maintain an environment where jewellery feels personal and not push-sold.
· Handle high-value clients and repeat customers with discretion and relationship-building.
· Resolve escalations professionally and ensure a smooth buying journey.
2. Sales & Business Growth
· Own monthly and quarterly revenue targets.
· Drive upselling, cross-selling, and repeat engagement without aggressive selling.
· Monitor KPIs such as footfall conversion, average bill value, repeat purchases, and team performance.
· Share customer insights and product demand patterns with the leadership team.
3. Team Leadership
· Lead, motivate, and train sales executives.
· Conduct coaching sessions on brand language, product knowledge, grooming, and customer etiquette.
· Allocate tasks, manage shift scheduling, attendance, and performance.
· Build a positive, supportive work culture rooted in mindfulness and respect.
4. Store Operations & Compliance
· Supervise day-to-day operations—inventory, stock movement, showcase displays, vault handling.
· Ensure accurate billing, documentation, and POS activities.
· Maintain visual merchandising standards aligned with brand aesthetics: clean, minimal, and thoughtfully curated.
· Coordinate stock transfers, replenishment, vendor coordination, and audits as needed.
· Adhere to safety, hygiene, and security protocols for high-value products.
5. Reporting & Administration
· Track daily sales, customer data, and team performance.
· Prepare weekly/monthly reports for management.
· Monitor after-sales support, exchange requests, and customer feedback.
Qualifications
· Bachelor’s degree
· Minimum 1 year of experience in retail sales from lab-grown diamond, diamond, jewellery, or luxury retail industry.
· Strong communication, client-handling, and leadership skills.
· Ability to manage premium clientele and high-value transactions.
· Comfortable working in a startup culture with evolving processes and responsibilities.
· Patient listener with strong relationship-building ability.
· Attention to detail and a natural sense of presentation and aesthetics.
· Ownership mindset, proactive, and solution-oriented.
· Maintains integrity, discretion, and professionalism in all interactions.
Work Schedule
· 6-day work week with rotational off.
· Availability during weekends, festivals, and peak sales periods.
Compensation
Salary Range: ₹15,000 per month (based on experience and fit).
Probation Period: 3 months.
Incentive Structure:
After successful completion of probation, you will be eligible for a performance-based incentive structure
Interested candidates can also share their resume at [email protected]
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
