Mp Back office executive Jobs – 119 Open Jobs Today

Front Office Associate
Hilton —Jabalpur, Madhya Pradesh
- Weekend availability
- Hospitality
- English
- Guest services
- Flexible schedule
7d
Office Assistant
CCS Spacemaker SI Pvt Ltd —Indore, Madhya Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Data entry
Quick apply
Office Assistant
DigitalVia Technologies (OPC) Private Limited —South Tukoganj, Indore, Madhya Pradesh
- ₹10,000 - ₹12,000 a month
- Full-time
- Administrative experience
- 12th Pass
- In-person
Quick apply
Data Entry Operator (Network Operation Centre)
Powertech Automation Solutions —Indore, Madhya Pradesh
- B.Sc
- Bachelor's degree
- Data entry
Office Assistant / Office Boy
Ansoz Creations —Bhopal, Madhya Pradesh
- ₹8,000 - ₹10,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- 12th Pass
Quick apply
2d
Computer Operator cum Office Assistant
SEEPL —Bhopal, Madhya Pradesh
- ₹6,000 - ₹9,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Office Assistant / Office Boy
Archna Jain and Company —Bhopal, Madhya Pradesh
- ₹8,000 - ₹9,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Computer Operator cum stenographer
Barsyl —Itarsi, Madhya Pradesh
- Full-time
- Bachelor's degree
Office Assistant / Office Boy
The Ivy Global School, Bhopal —Bhopal, Madhya Pradesh
- ₹8,000 - ₹12,000 a month
- Full-time
- 12th Pass
- In-person
- Communication skills
Quick apply
Back Office Sales Job for Freshers in Indore!
Capital Aim Financial Advisory Pvt. Ltd —Indore, Madhya Pradesh
- Call employer
- Master's degree
- Bachelor's degree
Quick apply
Opening for Freshers Back Office Sales Profile- Indore
Capital Aim Financial Advisory Pvt. Ltd —Indore, Madhya Pradesh
- ₹12,000 a month
- Monday to Friday
- Walk-in
- Bachelor's degree
Quick apply
Job Opening for Freshers Back Office sales - Indore
Capital Aim Financial Advisory Pvt. Ltd —Indore, Madhya Pradesh
- ₹12,000 a month
- Monday to Friday
- Walk-in
- Bachelor's degree
Quick apply
Urgent Hiring for Back Office Sales Profile in Indore
Capital Aim Financial Advisory Pvt. Ltd —Indore, Madhya Pradesh
- ₹12,000 a month
- Urgently hiring
- Walk-in
- Bachelor's degree
Quick apply
Opening for Freshers - Back Office Sales (No Field Work)
Capital Aim Financial Advisory Pvt. Ltd —Indore, Madhya Pradesh
- ₹12,000 a month
- Monday to Friday
- Walk-in
- Bachelor's degree
Quick apply
Opening for Back Office Sales Profile (No Field Work)-Indore
Capital Aim Financial Advisory Pvt. Ltd —Indore, Madhya Pradesh
- ₹12,000 a month
- Monday to Friday
- Walk-in
- Bachelor's degree
Quick apply
Business Development Executive (BDE)
Dinetimz —Indore, Madhya Pradesh
- ₹10,000 - ₹20,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Data entry
- Cell phone reimbursement
Quick apply
12h

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SP Academy —Bawadiya Kalan, Bhopal, Madhya Pradesh
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MIS Executive – Store cum Admin
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Front Office Associate

Hilton -
Jabalpur, Madhya Pradesh

Apply Now

Job details

Full-time
7 days ago

Benefits

Flexible schedule

Qualifications

Hospitality
English
Guest services
Communication skills

Full job description

The Front Office Associate greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing? Position Summary (bullet points)

As the Front Office Associate , you will be responsible for performing the following tasks to the highest standards:

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgment and discretion.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
Follow-up with all guests to ensure satisfaction with problem resolution.
Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
Ensure that VIP guests are treated personally and recognized as an individual.
Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
Ensure that the Guest Service Manager is kept aware and up to date with operational issues.
Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
Keep up to date and aware of competitor activities in order to be well informed.
Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times.
Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
Attempt to communicate with guests in guests’ native language, if applicable.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Direct Reports (if any)

N/A

A Front Office Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Able to perform moderately complex mathematical calculations without error.
Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
Able to access and accurately input information using a moderately complex computer system.
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.
1 or 2 years of related working experience preferred.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Previous experience in a guest service or front office role within the hospitality industry.
Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
Proficiency in hotel property management systems (PMS) and general front office procedures.
Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
Proficiency in English; additional languages are a plus.
Ability to work flexible hours, including nights, weekends, and holidays.
A positive attitude and a genuine passion for providing exceptional guest service.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

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back office executive jobs in mp

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