Rajasthan Quality team leader Jobs – 148 Open Jobs Today

Assistant Manager - Quality
MetLife —Jaipur, Rajasthan
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3h
External Hiring|Quality Analyst|International|30062026
TGBPL TP India - IBU —Jaipur, Rajasthan
- Full-time
- Remote
- Bachelor's degree
- Work from home
5d
State Head
gHRig People Solutions —Jaipur, Rajasthan
- ₹14,00,000 a year
- Full-time
Quick apply
ABM - Agency Sales - Jaipur Vaishalinagar
Aditya Birla Group —Rajasthan
- Computer networking
- Health insurance
Area Sales Manager- Udaipur
Arjo —Udaipur, Rajasthan
- Full-time
- Master's degree
- Bachelor's degree
- MBA
Assistant Manager- Banquet
FAIRMONT —Jaipur, Rajasthan
- Full-time
- Management
Quick apply
8d
Food & Beverage Executive
FAIRMONT —Jaipur, Rajasthan
- Full-time
Quick apply
9d
Research Scientist - Knowledge Management
PI Industries Ltd. —Udaipur, Rajasthan
- Doctoral degree
- Research
- Master's degree
Research Analyst
Arcgate —Udaipur, Rajasthan
- English
- Research
- Analysis skills
Research Scientist- Process Technology
PI Industries Ltd. —Udaipur, Rajasthan
- Doctoral degree
- Laboratory experience
- Master's degree
7d
Tour Leader in India for Karmaventura (German or French speaking)
Ventura TRAVEL —Jaipur, Rajasthan
- English
- Communication skills
Quick apply
Marketing & Communication Manager
Marriott International, Inc —Udaipur, Rajasthan
- Full-time
- Hospitality
- Sales
- Marketing
Shopify Developer
W3care Technologies —Jaipur, Rajasthan
- APIs
- HTML
Barista
AccorHotel —Jaipur, Rajasthan
- Full-time
- Customer service
- Communication skills
Quick apply
Associate Director of Sales
Marriott International, Inc —Udaipur, Rajasthan
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Duty Manager
FAIRMONT —Jaipur, Rajasthan
- Full-time
Quick apply
Digital & Automation Intern
Colgate-Palmolive —Kuala, Rajasthan
- Microsoft Excel
- Computer Science
- Analysis skills
Recruiting Associate
ValueOptim —Jaipur, Rajasthan
- Recruiting
- AI
- Communication skills
Quality Analyst - Collections
WeCredit —Udaipur, Rajasthan
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
Quick apply
3d
Duty Manager
AccorHotel —Jaipur, Rajasthan
- Full-time
Quick apply

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Assistant Manager - Quality

MetLife -
Jaipur, Rajasthan

Apply Now

Job details

Full-time
3 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Salesforce
Lean
Visio
Microsoft Office
Six Sigma
Quality assurance
Bachelor's degree
Team management
Quality control
Mentoring
Diploma
Communication skills

Full job description

General Information

Location

Jaipur, Rajasthan

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Posted Date

09-Jul-2026

Job ID

19000

Description and Requirements

The Assistant Manager leads a team responsible for ensuring accuracy, clarity, compliance, and consistency of customer-facing email communications. This role oversees quality review operations for Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams.

The position involves people leadership, performance management, process governance, and continuous improvement to deliver superior customer experience and uphold communication quality standards.

People Leadership & Team Management

Lead, coach, and develop a team of QA Analysts/Specialists to deliver high‑quality email review outputs.
Conduct regular 1:1 discussions, performance reviews, and capability assessments to build a strong talent pipeline.
Foster a culture of accountability, engagement, and continuous improvement.
Manage team schedules, workload distribution, daily operations, and productivity targets.

Quality Assurance & Operational Excellence

Oversee end‑to‑end quality review of customer-facing email communication to ensure adherence to accuracy, compliance, and process guidelines.
Ensure consistent delivery of monthly quality check targets across the team.
Review escalated, complex, or critical email cases and provide guidance for resolution.
Monitor team performance trends, identify gaps, and implement corrective actions.

Coaching, Feedback & Development

Provide structured, constructive, and actionable feedback to team members and stakeholders.
Conduct coaching sessions to improve writing skills, customer centricity, and adherence to communication guidelines.
Support onboarding and development of new hires and cross-trained team members.

Process Governance & Documentation

Maintain, update, and enhance QA work instructions, SOPs, and process documentation.
Lead calibration exercises across markets and teams to ensure consistency in scoring standards.
Drive compliance with quality frameworks and audit guidelines.

Stakeholder Management

Collaborate with onshore partners, process owners, trainers, and business leaders to resolve issues and align on expectations.
Provide business insights, quality trends, and recommendations through structured reporting.

Continuous Improvement & Projects

Lead or contribute to annual and quarterly improvement projects aimed at enhancing clarity, accuracy, and effectiveness of QA processes.
Identify opportunities for automation, standardization, and process optimization.
Champion Lean, Six Sigma, and data‑driven problem‑solving practices.

Additional Responsibilities

Support business continuity initiatives and cross-functional activities as needed.
Execute any other duties aligned with organizational priorities.

Education, Technical Skills & Other Critical Requirement

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

5+ years of experience in the industry (required).

2+ years of experience in quality assurance and customer service (preferred).

Prior experience mentoring or leading team members; people manager experience required.

Strong written communication and quality evaluation skills.
Ability to coach associates effectively and provide structured feedback.
Working knowledge of Six Sigma, Lean methodologies, statistical tools (7 QC), and MS Visio (preferred).
Proficiency in MS Office (Excel, Word, PPT, Teams, Outlook).
Working experience with systems/applications like Salesforce, Kana, Soldcase, CDF, GroupFacts, CBS, UIS (preferred).

Strong customer centricity and analytical mindset.
Ability to plan, prioritize, and manage daily floor operations.
Excellent collaboration, relationship management, and problem-solving skills.
Self-driven and passionate about continuous improvement.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Apply Now

Refine Your Search

quality team leader jobs in rajasthan

Assistant Manager - Quality

External Hiring|Quality Analyst|International|30062026

State Head

ABM - Agency Sales - Jaipur Vaishalinagar

Area Sales Manager- Udaipur

Assistant Manager- Banquet

Food & Beverage Executive

Research Scientist - Knowledge Management

Research Analyst

Research Scientist- Process Technology

Tour Leader in India for Karmaventura (German or French speaking)

Marketing & Communication Manager

Shopify Developer

Barista

Associate Director of Sales

Duty Manager

Digital & Automation Intern

Recruiting Associate

Quality Analyst - Collections

Duty Manager

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