Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Senior Consultant, Managed Services or equivalent
As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
Work you’ll do:
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Integrate and learn from talented colleagues who specialize in core domain
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Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offering
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Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
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Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions.
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Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
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Engage in requirement gathering, solution design, and technical decision-making aligned with client business goals.
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Support post-deployment activities, including maintenance, enhancements, and client communication
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Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
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Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
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Deliver high-quality work, ensuring timely completion of tasks and adherence to requirements.
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Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
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Strong focus on data-driven decision-making and use of agile methodologies.
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Foster an inclusive and collaborative environment, respecting diverse perspectives and encouraging knowledge sharing.
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Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
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Provide mentorship, coaching, and knowledge sharing within the team to support the growth and development of others.
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Promote design principles, technology trends, and coding standards to improve team capability and ensure technical excellence.
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Uphold Deloitte’s values of integrity, client focus, and making an impact that matters.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
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6 - 9 years of hands-on experience in consulting/ industry experience
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Analyze business requirements to identify gaps and translate requirements into functional user stories
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Document business requirements in form of Epics and user stories, groom them with required stakeholders and get them approved from the client
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Conduct requirement prioritization sessions with the client, maintain a healthy product backlog and effectively manage both product and sprint backlogs
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Formulate techniques for effective Product Backlog Management and make sure goals, scope and product domain are understood by every member in the Scrum Team properly
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Demo the working solutions to the business stakeholders, address questions and document feedback into the product backlog to be developed in the next build cycle
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Work with development teams to share product vision, clarify queries, resolve issues & provide solutions
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Develop and maintain all documents and deliverables for clients for all phases of the project to substantially build the system functionalities
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Prepare and conduct knowledge transfer sessions for the application support team
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Should have very good communication and presentation skills
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Should have very good salesforce.com product knowledge and well versed with administration skills
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Experience in implementing one of the Salesforce Clouds (Sales/ Service/ Marketing)
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Expertise in writing user stories to communicate effectively to the offshore and onsite teams
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2 years of experience as Salesforce Business Analyst
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Experience in leading functional teams, bridging cross application gaps and communicate effectively across stack
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Experience to provide salesforce designs using configuration/customization
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Familiarity in leveraging Agile project methodologies, for full – lifecycle implementations
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Experience in building RFP/RFI for SFDC implementation opportunities and building presales collateral
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Experience in Functional testing of SFDC implementations using various testing methodologies
Good to Have Skills/Project Experience/Certifications:
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Salesforce Sales Cloud or Service Cloud Certification or Marketing Cloud or PD1
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Hands on experience in Requirement management tools like JIRA, ALM, ServiceNow, etc...
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Experience with integration and configuration
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Experience with Salesforce tools like Workbench, Salesforce Inspector, etc...
Education:
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B.E./B.Tech/MCA/MBA/MS or equivalent.
Location:
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Bengaluru/Hyderabad/Pune/Chennai
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
