Haryana Technical support representative Jobs – 94 Open Jobs Today

3rd Line Security Engineer
BT Group —Gurugram, Haryana
- Master's degree
- Bachelor's degree
- Diploma
3d
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
People Systems Manager
Anaplan —Gurugram, Haryana
- Email
- Human resources
- Mentoring
- Communication skills
- Flexible schedule
Quick apply
9d
CRM Coordinator
ApplyBoard —Gurugram, Haryana
- Full-time
- Agile
Staff Engineer
ApplyBoard —Gurugram, Haryana
- Full-time
- Computer Science
- DevOps
- Java
Pr. Statistical Programmer (Clinical Pharmacology)
サイネオス・ヘルス —Gurugram, Haryana
- English
- Travel
- Mentoring
Sr. People Systems Analyst
Anaplan —Gurugram, Haryana
- Email
- Communication skills
- Flexible schedule
Quick apply
9d
Senior IP Expert
MasORange —Gurugram, Haryana
- Full-time
- Remote
- English
- Analysis skills
- Computer networking
- Health insurance
- Work from home
2d
Sales Representative
Propzilla —Gurugram, Haryana
- CRM software
- Sales
- Microsoft Office
Sales Consultant
PSY - Global IT Solutions —Gurugram, Haryana
- Customer service
- Bachelor's degree
- In-person
Shift Engineer
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Budgeting
- Leadership
- Communication skills
Quick apply
1d
Telesales Representative
Propzilla —Gurugram, Haryana
- CRM software
- Microsoft Office
- Human resources
Design Quality Engineer
Saraca Solutions —Gurugram, Haryana
- Communication skills
Senior Engineer
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Leadership
Quick apply
1d
Telecom Sales Executive
Mega Realty —Gurugram, Haryana
- Full-time
- Presentation skills
- Communication skills
- Negotiation

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Associate - Customer Care - Sales & Support 5A
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3rd Line Security Engineer

BT Group -
Gurugram, Haryana

Apply Now

Job details

3 days ago

Qualifications

Cisco ISE
CCNP Security
Incident management
BMC Remedy
Software deployment
Load balancing
iOS
CCIE
Master's degree
MCA
Firewall
Bachelor's degree
ServiceNow
B.E.
Cybersecurity
Diploma
CyberArk
Communication skills
Identity & access management

Full job description

Req ID: 57886

Job Function: Service

Posting Start Date: 07/07/2026

Posting End Date: 10/07/2026

Division: UK Business

Job Location: IND Gurugram - Tower B and C

Advertised Salary: Competitive

Job Req ID:

Posting Date:

Function:

Location:

Salary:

About the role

To manage and administer security technologies for BT and its Global customers.

Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

What you’ll be doing

Form an integral part of 24*7 rota to provide security in-life support
Work on complex incidents, problems and changes within the Operational environment.
Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
Be the technology SME for specialised product as per contract or business need
Be the Contract SME obtaining full infrastructure, tools and process knowledge.
Be the Single point of Contact for design or contract team for any operation query or escalation support
Contribute to new Product launch and technical evaluation for managed security services
Provide escalation support to team members including first and second line of defence.
New customer on-boarding and Acceptance into Service of new product for existing customers.
Root cause analysis and building PIR as and when required
Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
Gain customer trust and be customer focused.
Understand customer deployment journey and relay the learnt knowledge with team.

Essential Skills / Experience

Mandatory: Hands-on experience in operation and management of security infrastructure.
Handle complex incidents, problems, and changes within the operational environment.
Provide level 3 operational support and take ownership of high-priority incidents, ensuring SLAs are met.
Act as the SME (Subject Matter Expert) for specialized products, as per contract/business needs.
Serve as the single point of contact for any operational queries or escalation support.
Contribute to new product launches and technical evaluations for managed security services.
Implementation and operation support experience on F5 LTM,GTM, ASM,AFM
Zscaler, Prisma Access implementation and support
6+ years of troubleshooting experience with the following products/technologies:
Next-gen Firewalls (Cisco Firepower/FTD, Fortinet Virtual/Appliance)
IPS, Web Application Firewalls
Loadbalancers (F5 LTM/GTM, NetScaler, F5 WAF)
Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
Knowledge of SDWAN will be an added advantage
Ability to provide Tier 3 support and manage complex and escalated tickets
Knowledge of Cyber Security domains will be an added advantage
Stakeholder management and ability to work under pressure
Effective oral and written communication

Experience you would be expected to have
Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
Minimum professional level certification in Cisco CCNP Security, CCIE Security , Palo Alto PCNSA, PCNSE, Prisma Access.
Professional Qualification such as B.E./B.Tech/MCA
Diploma in a relevant field is Acceptable

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Apply Now

Refine Your Search

technical support representative jobs in haryana

3rd Line Security Engineer

Process Associate- Customer Care

People Systems Manager

CRM Coordinator

Staff Engineer

Pr. Statistical Programmer (Clinical Pharmacology)

Sr. People Systems Analyst

Senior IP Expert

Sales Representative

Sales Consultant

Shift Engineer

Telesales Representative

Design Quality Engineer

Senior Engineer

Telecom Sales Executive

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