Santragachi West Bengal Call center Jobs – 110 Open Jobs Today

Assistant Manager Training & Quality
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Telemarketing Executive
Sunshine Manpower Solution And Services —Kolkata, West Bengal
- ₹1,25,000 - ₹2,25,000 a year
- Full-time
- Customer service
- English
- Communication skills
Assistant Executive - Coordination
Noventiq —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Communication skills
13d
Telemarketing Executive
GreenLife Insurance Broking —Kolkata, West Bengal
- English
- Communication skills
Customer Service Associate – Premium Voice Process – Kolkata, West Bengal
Fusion CX —Kolkata, West Bengal
- Customer service
- English
- 12th Pass
Customer Service Associate – Supplier Procurement – Blended (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- English

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International BPO Executive
TELEMINDS INFOTECH PRIVATE LIMITED —Kolkata, West Bengal
Bpo, call center, spoken english, english communication, sales, outbound, inbound, international call center, international bpo. Must have valid Aadhaar card.
₹15,000 - ₹35,000 a month
Quick apply
20h
Customer Engagement Executive
Clirnet —Kolkata, West Bengal
Prior experience in sales/customer service/telemarketing. The ideal candidate should possess excellent communication skills, a customer-centric approach, and…
Quick apply
14d

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Assistant Manager Training & Quality

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

Bengali
English
Assistant manager experience
Quality assurance
Hindi
Leadership
Communication skills

Full job description

JOB INFORMATION

The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships.

Commitment to our people is our real strength and the key to success.

Job title: Assistant Manager T&Q (English/ Hindi / Bengali Speaking)

Working Location: Kolkata

Job Description:

Our International company is seeking 1 Assistant Manager Training & Quality in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change.

Main Responsibilities:

Provide coaching and feedback to new and existing staff, utilizing proven improvement methodologies.
Maintain a comprehensive understanding of the program and compliance requirements for all assigned programs.
Conducted end-to-end governance and reported findings on the client-specific QA Scorecard, clearly explaining conclusions.
Generate weekly and monthly summary reports detailing monitoring activity for each program and communicate these to Client Services.
Ensure each agent per program is monitored at least once monthly, following quality assurance personnel checklists.
Participate in weekly calibration calls for each assigned program.
Deliver Quality Assurance reviews and feedback to team members, facilitating their professional growth and development.
Collaborate effectively with peers and other personnel to positively impact joint activities, projects, or events.
Act as a site-level leader as needed, liaising with client training organizations and providing onsite presence when necessary.
Work collaboratively with other support teams within the client and Gear Inc. to ensure strong product knowledge among the project.
Demonstrate a commitment to attentiveness, persistence, and flexibility while safeguarding the integrity and purpose of our organization.
Manage multiple processes and ensure timely delivery, demonstrating an understanding of staffing, process efficiencies, and goal achievement in the contact center environment.
Maintain robust risk and compliance practices to ensure adherence to regulatory requirements.

Job Requirement:

Proven experience in BPO domains.
Strong coaching and feedback skills, with a track record of implementing improvement methodologies.
Excellent communication and interpersonal skills, with the ability to interact effectively with team members and stakeholders.
Ability to adapt to changing company and client requirements, demonstrating flexibility and resilience.
Demonstrate leadership capabilities, with experience managing multiple processes and ensuring timely delivery.
Sound understanding of staffing, process efficiencies, and goal achievement in a contact center environment.
Strong commitment to risk and compliance practices, ensuring adherence to regulatory requirements.

Interested candidates should submit their resume and a cover letter outlining their relevant experience and interest in the Assistant Manager T&Q role. Qualified candidates will be contacted for an interview.

Quick apply

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call center jobs in santragachi west bengal

Assistant Manager Training & Quality

Telemarketing Executive

Assistant Executive - Coordination

Telemarketing Executive

Customer Service Associate – Premium Voice Process – Kolkata, West Bengal

Customer Service Associate – Supplier Procurement – Blended (WFO, Kolkata)

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