Egmore Chennai Tamil Nadu Network administrator Jobs – 124 Open Jobs Today

Analyst (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Computer Science
- Software troubleshooting
- English
4d
ServiceNow IRM /Audit Developer
ANSI LOGIC —Chennai, Tamil Nadu
- ₹7,50,000 - ₹14,59,000 a year
- Full-time
- CAD
- English
- Travel
- Health insurance
- Paid sick time
Quick apply
12d
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Yitro Global —Chennai, Tamil Nadu
- Full-time
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Hapag-Lloyd AG —Chennai, Tamil Nadu
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- Full-time
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ServiceNow IRM /Audit Developer
ANSI LOGIC —Chennai, Tamil Nadu
Audit Management delivery for an internal audit function, including engagement planning and working papers. Our India entity supports live client delivery and…
₹7,50,000 - ₹14,59,000 a year
Quick apply
12d

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Analyst (Support & Operations)

HCLTech -
Chennai, Tamil Nadu

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Job details

4 days ago

Qualifications

ITIL Certification
Computer Science
Software troubleshooting
IT service management
English
Windows
Bachelor's degree
ITIL
ServiceNow
Communication skills
CompTIA A+
Information Technology

Full job description

Chennai, Tamil Nadu
Job Summary

Job Description : Primary: Service Desk (English)

Job Summary : We are seeking a dedicated IT Service Desk Agent to join our End User Computing Support team. The ideal candidate will be responsible for providing Level 2 support to end users, ensuring the smooth operation of their computing environment. This role involves troubleshooting hardware and software issues, managing service requests, and maintaining a high level of customer satisfaction.

Key Responsibilities

Job Responsibilities : • Provide Level 2 support for end user computing issues, including hardware, software, and network-related problems. • Respond to and resolve service requests and incidents in a timely manner, ensuring adherence to SLAs. • Perform remote troubleshooting and diagnostics to identify and resolve technical issues. • Maintain accurate records of all service requests and incidents in the ticketing system. • Assist in the deployment and configuration of end user devices, including desktops, laptops, and mobile devices. • Provide support for software installations, updates, and patches. • Conduct regular follow-ups with end users to ensure issues are resolved to their satisfaction. • Participate in the development and maintenance of knowledge base articles and documentation. • Stay up-to-date with the latest trends and technologies in end user computing.

Skill Requirements

Skill Requirement : • Bachelor\'s degree in Computer Science, Information Technology, or a related field. • Minimum of 3 years of experience in an IT service desk or end user computing support role. • Strong knowledge of Windows client operating systems. • Experience with remote troubleshooting tools and techniques. • Familiarity with IT service management frameworks such as ITIL. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Strong problem-solving skills and attention to detail. • Willingness to work in a 24/7 support environment.

Other Requirements

Other Requirement : • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation. • Experience with service desk ticketing systems such as ServiceNow.

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Analyst (Support & Operations)

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