Ghorpadi Pune Maharashtra Desktop support technician Jobs – 138 Open Jobs Today

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Concept Information Technologies —Pune, Maharashtra
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BirlaSoft —Hinjawadi, Pune, Maharashtra
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OpenGov —Pune, Maharashtra
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Technology Specialist - IT Service, Support and Operations

Infosys BPM Limited -
Pune, Maharashtra

Apply Now

Job details

3 days ago

Qualifications

Azure
Management
PMP
LAN
IT auditing
Windows
AWS
Project management
ITIL
Virtualization
Perl
Relationship management
ServiceNow
VMWare
Leadership
Communication skills
PowerShell

Full job description

Job Description:

Responsible for overseeing the design implementation and maintenance of an organization s IT infrastructure
Daily Operations Oversight Ensuring systems services and infrastructure operate reliably and securely
Project Management Leading infrastructure related projects that align with business goals including upgrades migrations and new deployments
Team Leadership Managing a team of Min of 10 IT professionals providing mentorship and evaluating performance
Administration Maintaining networks servers databases and related systems ensuring optimal performance and uptime
Security Compliance Implementing security protocols PAM and ensuring compliance with internal and external standards
Disaster Recovery Designing and testing backup and recovery strategies to ensure business continuity
Strong communication skills and should have strong business relationship management
Experience in handling IT audits compliance

Key Responsibilities:

Key Responsibilities
IT Operations Management
o Monitor and maintain IT infrastructure including servers networks endpoints and assets
o Ensure compliance with organizational standards and security policies
People Management
o Lead and mentor IT operations team members ensuring optimal performance and professional growth
o Manage shift schedules leave planning and team utilization
Process Service Management
o Implement and adhere to ITIL best practices for incident problem and change management
o Track and ensure SLA compliance for all IT service requests and incidents
Tools Technology
o Manage ticketing systems such as ServiceNow SNOW for efficient workflow and reporting
o Oversee asset lifecycle management including onboarding allocation and disposal
Infrastructure Network
o Maintain and troubleshoot servers network devices and connectivity issues
o Ensure proper cabling labeling and documentation for all IT assets
Continuous Improvement
o Identify opportunities for process optimization and automation
o Drive initiatives for improving IT service quality and user experience
Required Skills Qualifications
Proven experience in IT operations and infrastructure management
Strong knowledge of ITIL framework and its practical implementation
Hands on experience with ticket management tools e
g
ServiceNow
Expertise in endpoint management asset management and network server administration
Excellent leadership communication and problem solving skills

Additional Responsibilities:

Technical Proficiency
Windows
Networking LAN WAN firewalls
Virtualization VMware Hyper V
cloud platforms AWS Azure
Scripting Shell PowerShell Perl
Certifications ITIL PMP or vendor specific certifications e
g
Cisco Microsoft Red Hat are often preferred

Preferred Skills:

TIG->Standard TIG

Apply Now

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