Front Line Manager - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Manager Contract Compliance Management In this role Manager will be responsible for Pricing operations/ Research and Rebates related queries and issues resolution. Timely and accurate processing of new contracts modifications and renewals expertise in document scrutiny approvals customer creation generating reports for compliance monitoring and supporting process improvement initiatives. The role requires compliance with applicable policies guidelines and regulations creation of SO Ps and process flows and support for the trade and sales team in contract- Experience in managing stakeholders expertise in MS Excel and knowledge of Workday is preferred. Ensure all SL As/KPI are met with accuracy Internal & external stakeholder & escalation management Governance on operational metrics are followed and reported. Develop system and departmental subject matter expertise. Use critical thinking data analysis business & financial acumen to provide exceptional customer service and operational excellence. Responsibilities: - Supervise and lead a team of contract professionals providing guidance coaching and training. - Customer Service ensure a high level of customer satisfaction by addressing inquiries resolving issues and meeting service-level agreements - Implement processes to handle customer complaints and feedback effectively. - Ensure that service level expectations are met or exceeded. - Risk Management identify and mitigate potential risks. - Contract Lifecycle Management utilize contract management software and tools to streamline processes and improve efficiency. - Training and Development Keep the team informed about new products processes or system changes. - Performance Monitoring monitor and assess the performance against agreed-upon key performance indicators (SL As/KP Is) - Continuous Improvement identify opportunities for process improvement within the contract management function. - Implement best practices to enhance efficiency reduce costs and improve overall contract management capabilities. - Communication and Stakeholder Management effectively communicate with internal and external stakeholders
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP
Required Skills
Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management, Microsoft Office, People Leadership
Language
English
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - I2C
Remote Type -
Office
Work Shift -
Evening Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
