Ghorpadi Pune Maharashtra Desktop support technician Jobs – 136 Open Jobs Today

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swaliya softech —Pune, Maharashtra
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Pride Purple Group —Pune, Maharashtra
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Gluck International —Pune, Maharashtra
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Luxon Business Processing Services Llp —Pune, Maharashtra
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Technical Support Engineer

Qualys -
Pune, Maharashtra

Apply Now

Job details

Full-time
9 days ago

Qualifications

Jira
Bilingual
Authentication
Spanish
Computer science
Lotus
TCP
Azure
Oracle
IIS
WebSphere
MCSE
B.Sc
Salesforce
Tomcat
CCNA
LAN
CISSP
UNIX
Microsoft SQL Server
Windows
Technical support
Weblogic
Web servers
Bash (Unix shell)
SQL
CEH
Firewall
AWS
Analysis skills
Science
Bachelor's degree
Samba
Splunk
Scripting
WAN
DNS
APIs
Portuguese
MacOS
Customer support
SSH
Linux
Apache
TCP/IP
Chinese
CompTIA Security+
Communication skills
Python
Active Directory

Full job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.

We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated.

Qualifications
The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.

Required:

1-2 years of experience in a technical support role.
Unix/Linux experience in an enterprise environment.
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Windows Active Directory authentication and security.
Knowledge of Samba/Active Directory integration
CIFS, DNS, ACL, server/client configuration.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Splunk usage including but not limited to log queries and report/dashboard generation
Bachelor of Science, preferably with a major in Computer Science or equivalent experience
Preferred:

Knowledge of Cloud Platforms AWS, Azure, and GCP user management
Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Scripting experience (Bash, Python)
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
Oracle and Microsoft SQL knowledge highly desirable.
CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable.
Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese)
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)

Willing to work in 24/7 rotational shifts.

Apply Now

Refine Your Search

desktop support technician jobs in ghorpadi pune maharashtra

Technical Support Engineer

Linux Systems Administrator (Cloud)

Pega System Administrator

Jr. Admin and non-IT Project support

Technical Support Representative

System Administrator

System Administrator

Salesforce System Administrator

ERP and System Administrator

Senior System Administrator – Linux

Timesheet and Systems Administrator

IT Support Executive

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