Job Description

Job Description :-

Reporting process to regional team leads
Understanding the students' query.
Raising tickets on behalf of students
Need to maintain First response time within 15mins
Timely escalation to the right department to resolve the issue within the specified TAT
Following up with the SPOC to resolve students' concerns
Informing the students once the issue has been resolved by dropping an email from Freshdesk
Following the SOP
Maintaining quality score above 90%
Ensuring a 24-hour TAT
Monitoring unresolved tickets
Connecting with parents on specified queries

Job Snapshot

Updated Date

08-12-2023

Job ID

REC_02905

Department

PW-OnlyIAS Offline Administration

Location

Branch Office – Grover Chambers – Karol Bagh – DL, Karol Bagh, Delhi, India ..+ 4

Experience

1 - 4 Years

Employee Type

Member

Salary Range

INR 200000 - 500000 (Annual)

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